Family Justice Center Intake Supervisor

The Family Justice Center is hiring for an Intake Supervisor. This position leads a team that provides trauma informed integrated intake services for survivors accessing resources at the Family Justice Center. The Intake Supervisor position provides direct oversight while also performing the job of an Intake Specialist: explains the available services from the multiple partner agencies reviews confidentiality policies coordinates initial service provision escorts clients through the Center and into secure areas and answers general questions.

Buncombe County Governments Family Justice Center(FJC) is a safe place where victims of domestic violence sexual assault and elder abuse can come for help. At the Buncombe County Family Justice Center survivors can access many different services in one location and begin their journey towards hope healing and safety. Read more about it here: of the position:

The purpose of this position is to perform supervisory work for intake staff at the Family Justice Center.

Minimum Education Training and/or Experience (required at time of hire): Bachelors Degree in human services social work sociology criminal justice or related and two (2) years of related experience including one (1) year of supervisory experience; or an equivalent combination of education and experience.

Additional/Preferred Education Training and/or Experience: Peer Support Specialist or qualified mental health and/or substance abuse professional preferred.

Essential Functions of the position:

• Assist Intake Specialists with screening participants gathering and processing information.
• Support Intake Specialists to process eligible cases through the system in an organized and timely manner.
• Ensure accurate and timely documentation of participant information to ensure quality assurance and outcomes of programs being offered.
• Participate in meetings with program partners.
• Assign direct and supervise activities of program staff ensuring adherence to established laws policies procedures and standards. (Oversee Intake Specialists and operations of Intake)
• Assist in development of policies and procedures for program ensuring adherence to applicable federal state and local laws rules and regulations; advise subordinates of policy and procedure changes.
• Administer routine personnel matters affecting subordinates including interviewing applicants hiring training granting leave appraising disciplining etc.; prepare and submit various reports and records as required by department or County management.
• Assist in evaluating programmatic performance outcomes and ensure accurate and timely reporting and data driven decision making.
• Establish and maintain contact and working relationships with community resources.
• Review and/or prepare periodic reports of program activities and makes or recommends changes in program policies and procedures to resolve identifiable deficiencies.
• Ensure processes used in assigned program comply with approved program goals.
• Performs other related duties as assigned.

Knowledge Skills & Abilities:

• Knowledge of principles practices procedures and philosophies of assigned Family Justice Center services and partner agencies.
• Knowledge of ethical guidelines applicable to the position as outlined by professional standards federal state and local laws or ordinances.
• MS Office software; and experience in data entry in a web-based data system.
• Skilled in solving problems analytically; maintaining accurate records files and reports; coordinating multiple tasks simultaneously; communicating effectively both orally and in writing.
• Ability to maintain cooperative working relationships with staff and individuals outside of the agency.
• Interpersonal skills as applied to interaction with coworkers supervisor the general public etc. sufficient to exchange or convey information and to receive work direction.
• Must possess excellent customer service skills be detail oriented and maintain neutral but kind professionalism with people in crisis.

In order to uphold internal pay parity and equity salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture one that fully engages all of our employees honoring and building on each employees unique experiences opinions and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race natural hair or hairstyles ethnicity creed color sex sexual orientation gender identity or expression national origin or ancestry marital or familial status pregnancy veteran status religious belief or non-belief age or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment hiring assignment promotion and compensation shall not be based on any of these protected addition the County expressly prohibits any form of workplace harassment or discrimination.