Onboarding Operations Specialist
Onboarding Operations Specialist
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1 Vacancy
Job Description
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S. Canada and Mexico and weve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love enable content publishers to build and monetize large audiences and provide advertisers unique capabilities to engage consumers.
From your first day at Roku youll make a valuable - and valued - contribution. Were a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
As part of the People Shared Services team the Talent Acquisition & People Experience team creates a seamless and welcoming Roku experience from the very first candidate touch point through a new hires journey. This team delivers on systems project management and services in Talent Coordination Onboarding Talent Attraction and Talent Acquisition processes.
About the role
Roku is looking for an Onboarding Operations Specialist who will act as a partner to the Talent Acquisition team to shepherd new hires from their offer experience through their first month at Roku. This role conducts day-to-day operations and will participate in project-based work.
The ideal candidate will exercise strong attention to detail and proactive communication skills as they partner closely with Talent Acquisition Workforce Compliance and Roku hiring teams. They possess expertise in systems thinking to determine root cause solve problems quickly and bring forward solutions to onboarding partners (IT Global Security Workplace Services Learning & Growth).
What Youll Be Doing
Day-to-day Operations Coordination
- Partner with Workforce Compliance and Legal on Employment Documents Background check processes.
- Create & deploy offer documents initiate background checks and continually monitor and troubleshoot onboarding readiness across teams (TA for employment documentation People Shared Services for Right to Work verifications benefits and payroll enrollment; IT and Global Security Workplace Services for account provisioning and facility access).
- Serve as first point of contact for onboarding comms & questions. Route employment doc approvals to hiring managers and send new hire orientation invitations. Revise automated comms templates email commsand resources. Answer inquiries via Slack channels and Service Desk and escalate complex issues to leadership.
- Conduct monthly and quarterly audits managing region-specific vendors requirements and rules for new hire purchase orders and Workday data integrity.
Project Responsibilities
- Gather Greenhouse Workday and Service desk metrics to support dashboards and identify recurring issues.
- Project manage process improvement sprints and provide requirements to Onboarding leadership for experience and system enhancements.
- Maintain and ensure version accuracy of offer and onboarding documentation across regions including start date guides offer checklists onboarding workflows and event dates.
- Collaborate cross-functionally on recruitment and new hire marketing projects across TA Employer Brand People Shared Services and with external TA and Marketing vendors.
Were excited if you have
- 2 to 3 years of Offer and Onboarding experience
- Strong experience with global employment documentation background checks and conducting onboarding activities across multiple cross-functional teams
- Must have experience utilizing an applicant tracking system (ATS) and a Human Capital Management (HCM) system. Greenhouse and Workday preferred.
- Strong interpersonal skills with ability to maintain confidentiality uphold data integrity and conduct business in ethical manner
- Provide effective oral and written communication with employees candidates vendors contractors and management in a professional manner
- Strong organizational skills to prioritize competing requests and attention to detail is an absolute must
- Ability to work in a fast-paced global environment
- BA/BS degree or equivalent experience
#LI-AN1
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical dental and vision) life accident disability commuter and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. Its important to note that not every benefit is available in all locations or for every role. For details specific to your location please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the companys success rather than their own. We try to surround ourselves with people who are great at their jobs who are easy to work with and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. Were independent thinkers with big ideas who act boldly move fast and accomplish extraordinary things through collaboration and short at Roku youll be part of a company thats changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers which itself is a two-part idea. We come up with the solution but the solution isnt real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation one that has served us well since 2002.
To learn more about Roku our global footprint and how weve grown visit providing your information you acknowledge that you want Roku to contact you about job roles that you have read Rokus Applicant Privacy Notice and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future you may unsubscribe here at any time.
Required Experience:
IC
Employment Type
Full Time
