Customer Service Assistant

Greensboro, NC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Customer Service Assistant

Position Summary:

This position is for EPES Transport LLC. a division of Penske Logistics based in Greensboro North Carolina. The primary purpose of the Customer Service Assistant role is to ensure the efficient handling of customer service tasks and support the overall operations of the Customer Services Department. This involves managing administrative and clerical functions processing orders and coordinating activities to facilitate smooth logistical operations and maintain high levels of customer satisfaction.

This position is located onsite in Greensboro NC.

Shift: Monday - Friday 8am -5pm

Major Responsibilities:

Schedule and coordinate load times with planners and ensure alignment with available equipment.

Receive and enter load tenders from customers through various channels (email fax phone EDI) and update the system with appointment details.

Obtain and update necessary details related to purchase orders and trailers in the system.

Assist Customer Service Representatives with their duties provide temporary coverage for account activity and handle rescheduling of missed or late loads.

Demonstrate support for the Penske Quality Management System (PQS) and perform other duties as assigned to maintain service standards.

Other projects and tasks as assigned.

Qualifications

Qualifications:

At least 1 years customer service experience required

HS Diploma / GED required

Independent problem solving skills required

Intermediate computer skills

Regular predictable full attendance is an essential function of the job

Willingness to travel as necessary work the required schedule work at the specific location required complete Penske employment application submit to a background investigation (to include past employment education and criminal history) and drug screening are required.

Physical Requirements:

- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

- While performing the duties of this job the associate may be required to stand walk and sit. The associate is frequently required to use hands to touch handle and feel and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

- Specific vision abilities required by this job include close vision distance vision peripheral vision depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

DescriptionCustomer Service Assistant Position Summary: This position is for EPES Transport LLC. a division of Penske Logistics based in Greensboro North Carolina. The primary purpose of the Customer Service Assistant role is to ensure the efficient handling of customer service tasks and support the...