ERP Support Technician

MSA Professional Services is seeking an ERP Support Technician to join our this role you will provide first-line technical support for our Enterprise Resource Planning (ERP) system assisting employees with troubleshooting managing user accounts supporting training efforts and ensuring smooth daily operations. You will serve as a caring approachable and resourceful partner for staff across the organization helping to solve problems and improve ERP use company-wide.

This position is a great opportunity for someone with foundational IT or business systems experience who is eager to grow into ERP system expertise.

Who we are:

For over 100 years MSA has helped shape communities through engineering excellence. What began in 1919 with a single practitioner in Baraboo Wisconsin has grown into a robust firm of over 500 employee owners across the U.S.

Our purpose is simple: to make communities stronger safer and more sustainable. We believe in the power of relationships trust and doing the right thing and we take pride in seeing our work come to life.

At MSA we understand that great work happens when you contribute great value and maintain a balanced life and career. Thats why we offer:

• Employee Ownership True Investment: MSA is a 100% employee-owned firm. That means when you join our team youre not just doing a job youre building your legacy and sharing in the success of the firm.

• A Culture of Mentorship and Collaboration: Work alongside a talented cross-disciplinary team that values mentorship professional development and team success.

• A flexible work environment including hybrid and remote options where possible to support your productivity and well-being

What you will do:

Client Relationships

• Provide timely professional first-line ERP support to employees across the organization.

• Resolve issues through tickets email instant messaging and calls.

• Escalate complex issues to the ERP Administrator when needed.

• Document user issues and resolutions for future reference.

• Support ERP training sessions and contribute to user guides and documentation.

Project Responsibilities

• Assist with ERP-related projects under the direction of senior staff.

• Help test new system features patches and upgrades.

• Collect user feedback and contribute to system improvement discussions.

• Support data entry and validation tasks during implementations or updates.

Technical Performance

• Perform day-to-day tasks such as updating user permissions and generating basic reports.

• Troubleshoot ERP-related issues and apply documented resolutions.

• Support and document software upgrade testing.

• Identify issues requiring escalation to other team members.

Education

• Required: High School Diploma or GED

• Preferred: Associates Degree in Information Technology Business Administration or related field

Experience

• Internship or 02 years of experience in IT support or business systems

• Exposure to ERP systems through coursework internships or entry-level roles

• Experience with Microsoft D365 or aec360 is a plus

• Experience in the Architectural Engineering and Construction (AEC) industry is a plus

Knowledge & Skills

• Basic understanding of ERP systems and business processes

• Proficiency with Microsoft Office (Word Excel Outlook Teams)

• General IT troubleshooting knowledge

• Strong communication skillsboth verbal and written

• Organizational skills with ability to manage multiple tasks

• Ability to collaborate effectively with teammates and support staff at all levels

• Adaptability to shift priorities and respond quickly to user needs

Working Conditions

• This position can be performed in an office hybrid or remote environment.

• The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. We are unable to provide or take over sponsorship of an employment visa for this role.

Why MSA

• Better Together: A collaborative environment that values open ideas diversity and authenticity. Our diverse perspectives fuel innovation and success in our employee-owned firm.
• Multi-disciplinary Opportunities: Follow your interests explore new experiences and apply your skills where they have the most impact.
• Weve Got Your Back: Enjoy support when you need it and independence when you dont. We are 400 strong working as one cohesive team.
• Passion & Purpose: Were passionate about our work and proud of it! Share inspirations geek out and think big with us.
• Pay & Perks: Competitive pay and unique perks that make MSA stand out.
• Communities of Practice: Our think tanks and idea generatorsregular collaboration and learning opportunities.
• Work-Life Integration: Life doesnt stop when work begins. We support your professional and personal balance.
• Commitment to Learning: Ongoing training tuition reimbursement and cutting-edge technology to keep you connected and creative.
• Community Engagement: Giving back through volunteering education STEM outreach and event participation backed by corporate sponsorship and donations.

The hourly wage for this position ranges from $21 to $38 per hour commensurate with experience. Higher compensation within this range will be paid to candidates with significant experience and exceptional qualifications.

Best-in-Industry Benefits - Eligible employees enjoy:

• Quality Insurance Options: Medical dental and vision coverage for you and your family
• Paid Time Off: Minimum of 17 days in the first year for full-time employees
• Paid Holidays: 8 holidays per year
• Paid Parental Leave: 2 weeks for both parents with additional time for birth parents under MSAs Short Term Paid Leave
• Supplemental Insurance: 100% paid life long-term disability and short-term disability insurance
• Employee Stock Ownership Plan (ESOP): 100% employee-owned with stock provided at no cost
• 401k Retirement Savings Plan: Generous employer match immediately 100% vested
• Short Term Incentive (STIP) bonus

MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. AtMSA we value a diverse inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status domestic partner status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability please contact us at

Equal Employment Opportunity/Affirmative Action Employer