Sr. Partner Operations Data Analyst
Sr. Partner Operations Data Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What youll do
As a Sr. Partner Operations Analyst on the Partner Ecosystem Operations team you will play a key role in improving the quality consistency and integrity of partner data. You will define and implement data management guidelines lead data cleanup efforts and serve as a subject matter expert for partner-related processes. You will collaborate cross-functionally to support the scalability and effectiveness of our partner ecosystem.
This position is an individual contributor role reporting to the Senior Manager Partner Operations.
Responsibility
Own and drive partner data hygiene efforts including regular audits cleanup activities and data integrity checks
Build and maintain Tableau dashboards to support visibility into partner program performance and key metrics
Support the ongoing development and operationalization of the Partner Program by providing data insights and process improvements
Define and document standards for partner data management and ensure alignment across teams
Create run and maintain reports to support key initiatives identifying trends and resolving data quality issues
Collaborate with Partner Managers Sales Revenue Operations and cross-functional stakeholders to support business initiatives
Use process mapping and data analysis to assess process effectiveness and recommend improvements
Measure and track the impact of operational enhancements on KPIs delivering insights that inform decision-making
Independently identify analytics needs gather requirements and deliver actionable solutions with minimal oversight
Develop and maintain internal documentation including partner data guidelines and support resources
Prepare clear and concise deliverables that synthesize complex findings into insights for stakeholders
Support ad-hoc initiatives and evolving business priorities as needed
Partner effectively across time zones and regions fostering global alignment and communication
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.
What you bring
Basic
5 years of experience in partner operations customer support or a related operational function
Experience with Salesforce and particularly with navigating and managing CRM data
Experience with spreadsheet tools such as Microsoft Excel and Google Sheets (pivot tables advanced formulas data visualization)
Experience with SQL with the ability to write queries to extract and manipulate data
Demonstrated ability to independently lead analytics projects including gathering requirements documenting processes and delivering actionable insights
Experience with generative AI tools (e.g. AskGPT Gemini) for research analytics and documentation support
Bachelors degree in Business Marketing Communications or a related field
Experience with contract management processes and compliance considerations
Preferred
Strong organizational and project management capabilities with the ability to manage multiple priorities in a fast-paced environment
High attention to detail with a focus on data accuracy and quality
Excellent verbal and written communication skills with a collaborative and solution-oriented mindset
Masters degree in Business Administration or a related field
5 years of experience in partner operations or partner management within the technology industry
Experience building dashboards in Tableau or similar BI tools to support program operations and reporting
Experience delivering internal training sessions or external-facing presentations
Familiarity with global partner ecosystems and cross-cultural business practices
Advanced skills in CRM and partner portal platforms
Strong background in data analysis dashboarding and reporting
Understanding of modern digital marketing tools and partner enablement strategies
Proven ability to build and maintain effective business relationships
Proactive self-motivated and capable of identifying and resolving operational gaps
Willingness and flexibility to work across time zones
Experience leading or contributing to cross-functional projects and initiatives
Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.
Based on applicable legislation the below details pay ranges in the following locations:
This role is also eligible for the following:
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
Global benefits provide options for the following:
- Paid Time Off: earned time off as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .
If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.
EEO Statement
Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.
Required Experience:
Senior IC
Employment Type
Full-Time
