IT Operations Engineer

We are seeking an IT Operations Engineer with 0-2 years experience to monitor maintain and support IT infrastructure and systems across the business.

The Operations Engineer supports IT operations by monitoring systems and infrastructure for performance and availability performing routine maintenance tasks such as backups and patching and troubleshooting user issues. The role also involves automating repetitive tasks using scripting tools and escalating complex problems when necessary.

Ideal candidates will have familiarity with Windows and Linux environments and knowledge of scripting languages such as PowerShell or Bash. Experience with ticketing systems like ServiceNow or Freshservice and basic networking concepts is preferred. Strong problem-solving skills and a willingness to learn are essential.

Key responsibilities

Requirements

• Infrastructure Monitoring & Maintenance
  • Monitor and maintain servers storage networks and cloud platforms (Windows Linux AWS Azure OCI).
  • Perform regular system health checks backups patching and updates.
  • Ensure compliance with security and operational policies.
• Incident & Problem Management
  • Respond to infrastructure alerts and incidents providing timely resolution.
  • Perform root cause analysis and document incident reports.
  • Escalate complex issues to senior engineers or global teams where necessary.
• Service Reliability & Uptime
  • Contribute to maintaining 24x7 availability of critical systems.
  • Participate in on-call rotation to support high-priority incidents.
  • Work with monitoring and automation tools to improve service reliability.
• Automation & Process Improvement
  • Identify opportunities to automate repetitive operational tasks (scripts runbooks orchestration tools).
  • Contribute to continuous improvement initiatives to reduce manual workloads.
• Collaboration & Documentation
  • Work closely with Infrastructure Leads Project Managers and Service Desk teams to support service delivery.
  • Maintain accurate documentation of system configurations procedures and incident resolutions.
  • Support cross-team knowledge sharing and mentoring of junior engineers

Qualifications :

• 0-2 years experience in IT infrastructure operations or system administration.
• Hands-on experience with Windows and/or Linux server administration.
• Exposure to cloud platforms (AWS Azure OCI) and hybrid infrastructure would be advantageous.
• An understanding of network fundamentals (TCP/IP DNS VPN firewalls) would be advantageous.
• Experience in incident management troubleshooting and root cause analysis.
• Experience with monitoring alerting and ticketing tools (e.g. ServiceNow Nagios ITRS SolarWinds).
• Ability to perform routine maintenance tasks such as patching upgrades and backups.
• Familiarity with scripting or automation tools (PowerShell Python Bash Ansible) for operational efficiency.
• Strong documentation and communication skills able to collaborate with global teams.

Certifications (advantageous)

• ITIL Foundation Certification to demonstrate understanding of IT service management best practices.
• Microsoft Certified: Azure Administrator Associate or similar Microsoft role-based certification.
• Red Hat Certified System Administrator (RHCSA) or Linux Professional Institute (LPIC-1/2).
• VMware Certified Professional (VCP) for virtualization knowledge.
• CompTIA certifications (e.g. Network Security).

Additional Information :

At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their well-being professional growth and financial stability. 

One of our standout advantages is the ability to work with a hybrid schedule along with business travel allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology. 

We prioritise the health and safety of our employees providing private medical and life insurance coverage as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations including AWS Microsoft Oracle and Red Hat. 

Our employee-designed Profit Share scheme divides a portion of our companys profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential offering Pathways Career Development Quarterly a programme designed to support professional growth. 

Remote Work :

No

Employment Type :

Full-time