General Manager
General Manager
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Job Description
Additional Information: This hotel is owned and operated by an independent franchisee The Langley Hotel and Spa. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
About the property
Nestled in the picturesque Buckinghamshire countryside the former home of the Duke of Marlborough offers a serene stay. The boutique hotel features 41 elegantly designed rooms a luxurious spa and extensive grounds. The hotel is part of the Luxury Collection a Marriott brand.
We are seeking an experienced and visionary General Manager to lead our team uphold our brand standards and drive both guest satisfaction and commercial success.
Role overview
The General Manager will oversee all aspects of hotel operations ensuring seamless coordination between departments exceptional guest experiences and strong financial performance. This role requires a balance of strategic leadership hands-on operational management and a passion for hospitality.
Key responsibilities
Operational Leadership
Oversee daily operations across all departments including Front office Housekeeping Food and Beverage Spa and Wellness Maintenance and Grounds
Ensure the property spa and grounds are maintained to the highest standards reflecting the hotels 5 star rating.
Implement and monitor service standards to consistently exceed guest experience.
Guest Experience and Brand Standards
Champion a guest centric culture personally engaging with VIP guests and handling escalated service issues.
Collaborate with the Spa Manager to wellness offerings are innovative profitable and aligned with guest needs.
Curate seasonal events and experiences that showcase the propertys grounds and facilities and drive revenue.
Financial and commercial management
Develop and manage annual budgets forecasts and cost control to maximise profitability.
Analyse performance metrics and implement strategies to improve REVPAR ADR and occupancy rates.
Work closely with Sales and Marketing to promote the hotel spa and grounds for leisure corporate and event business.
People Leadership
Recruit train and inspire a high-performing team fostering a culture of accountability engagement and professional growth.
Conduct regular HOD departmental meetings to align teams with business goals.
Ensure compliance with employment law health & safety and licensing regulations.
Schedule regular employee meetings to ensure communication motivation and teamwork.
Strategic development
Identify opportunities for service innovation sustainability initiatives and revenue diversification.
Maintain strong relationships with tourism boards suppliers and community stakeholders.
Skills and Required Experience
Proven track record as a General Manager or senior hotel leader in a 4 or 5 star property.
Strong financial acumen with experience in budgeting forecasting and P&L management.
Exceptional leadership communication and interpersonal skills.
Ability to balance strategic thinking with hands-on operational oversight.
Knowledge of luxury service standards and guest experience best practice.
Qualifications
Degree in Hospitality Management Business Administration or related field (preferred)
Additional certifications in Revenue Management or Leadership Development (desirable)
What we offer
Competitive salary with performance- based incentives.
Opportunity to lead a prestigious property with unique grounds and spa facilities
Supportive ownership and the autonomy to shape the guest experience.
Being part of the Marriott the worlds largest hotel company.
This company is an equal opportunity employer.
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Required Experience:
Director
Employment Type
Full-Time
