District Operations Manager Tucson, AZ
District Operations Manager Tucson, AZ
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Job Description
Company Information:
Super Star Car Wash is a leader in providing car wash detail and lubrication services to customers in over 110 locations in Arizona California Texas and Colorado. Our mission is to provide fast high quality unlimited car washes and exceptional care for our customers employees and our communities. Since the start weve focused on reliability unlimited car washes and treating our customers like VIPs. This dedication has led to super growth and welcoming more Super Star team members. We are innovative with the latest car wash tech and eco-friendly practices while giving back to our communities through partnerships fundraising and charity work. Join us for clean cars and personal growth!
Position Summary:
The District Manager is responsible for overseeing the operations performance and profitability of multiple car wash locations within a designated district. The designated district for this role will be the Greater Tucson area. This role ensures that locations meet company standards for customer service operational excellence and financial performance. The District Manager leads coaches and develops General Managers to drive results and foster a high-performance culture. The ideal candidate will be sales and service-driven with strong management experience. Only candidates who reside in the Tucson area will be considered.
Essential Duties/Tasks/Responsibilities:
(Must be able to be performed with or without reasonable accommodation)
Lead and manage a district of car washes ensuring alignment with company goals and standards.
Drive sales profitability and customer satisfaction through strategic planning and performance monitoring (KPIs)
Hire train develop and support location managers ensuring strong leadership and succession planning.
Conduct regular site visits to assess operations compliance and service quality.
Ensure consistent execution of company policies procedures service and safety standards.
Partner with HR and other departments to resolve employee relations issues and support talent development.
Oversee budgets labor costs scheduling and quality control based on seasonal trends and historical performance.
Account for all business activities at each location including but not limited to supporting staff development enhancing operational efficiency driving sales and improving revenue maintaining relationships with customers and vendors and enhancing the organizations image to meet overall growth objectives and sales forecasts.
Communicate regularly with every location manager via phone email or in-person
Communicate effectively across all levels managers staff customers and corporate leadership.
Motivate employees to complete job tasks efficiently and effectively
Facilitate damage claims and uphold safety standards at all locations.
Ensure legal compliance at all levels (local state federal) and resolve employee relations in partnership with HR.
Support company initiatives including but not limited to marketing promotions sales customer service and talent management initiatives
Identify and share operational best practices to standardize performance across locations.
Support the rollout and adoption of new technology or systems to improve operational efficiency.
Perform other duties as assigned
Minimum Job Requirements:
High School Diploma or GED
5 years of multi-unit management experience in car wash retail or other service-related industry
Proven track record of driving sales and operational excellence.
Experience managing coaching and developing staff
Strong leadership communication and interpersonal skills.
Proficiency in retail systems reporting tools and Microsoft Office Suite.
Strong critical thinking and problem-solving skills
Ability to adapt quickly to operational changes weather impacts or crises
Experience managing budgets and expenses
Ability to successfully pass criminal background and motor vehicle checks
Ability to travel throughout district regularly and occasionally to Phoenix corporate support center
Ability to work outdoors in ALL weather conditions
Ability to work flexible full-time schedule to include days evenings weekends and holidays
Must reside in the Greater Tucson area
Preferred Knowledge Skills and Abilities:
Job knowledge experience and/or understanding in the following areas is preferred:
Products and services automotive or car wash industries
Labor management Proficiency with scheduling inventory and point-of-sale systems
Mechanical aptitude
Industry trends Analytical thinking for interpreting reports and identifying trends
Risk management
Safety Working knowledge of safety environmental and compliance regulations
Competitive activity
Balance hands-on involvement with big-picture oversight
Requires the ability to interact with others interpret spoken messages and utilize reason to resolve complex problems. Requires keyboarding hearing and talking frequent standing and walking and frequent bending at the waist twisting of the upper body kneeling being mobile on uneven surfaces squeezing and crouching. Requires frequent lifting and carrying of 1-25 pounds (occasional up to 50 pounds).
This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities skills or working conditions associated with this position. While this description is intended to accurately reflect the positions activities and requirements management reserves the right to modify add or remove duties as necessary.
What We Provide
- Excellent Medical/Dental/Vision
- STD LTD and Life Insurance Options
- 401(k)
- Paid vacation and sick time
- Car allowance
- Free unlimited car washes
- Tuition reimbursement
- Referral Program with $150 payout
Notice to Applicants
Super Star Car Wash is strongly committed to a philosophy of equal opportunity and fully complies with equal employment laws ordinances and regulations for all applicants and employees. We will make reasonable accommodations to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.
Required Experience:
Manager
Employment Type
Full Time
