Who We Are

BTS is a global consulting and leadership development firm that brings strategy to life by changing mindsets and developing capabilities. We design and deliver engaging experiences such as business simulations and scenario-based workshops to help individuals and teams turn ideas into action. Learn more at .

Our #1 value Positive Spirit & Fun.

Purpose of the Role

As a key member of our operations team youll bring together the best of both worlds hands-on workshop operations and the management of IBF and training grants. Youll ensure every program runs smoothly from logistics to funding claims delivering seamless compliant and high-quality experience for our clients. Behind the scenes your work keeps our learning experiences vibrant organized and full of BTS energy.

Key Responsibilities

Training Operations & Logistics Support

• Own end-to-end logistics for BTS client training programs.
• Manage pre-workshop prep with consultants and clients (participant numbers agenda logistics).
• Coordinate with vendors and regional teams for timely production and delivery of materials (both physical and digital).
• Source venues manage bookings and oversee setup tech checks catering signage and materials.
• Provide on-site support for key client sessions handling logistics AV/tech and client needs.
• Maintain and replenish inventory of workshop materials and digital tools.
• Manage post-workshop processes: returns audits debriefs and prep for future sessions.
• Set up and test digital platforms including cohort creation and assessments.
• Manage participant logistics: user uploads engagement tracking and feedback.

Virtual Delivery Operations

• Act as Virtual Machine Operator (VMO) for digital workshops.
• Troubleshoot live session issues (breakouts lagging tech challenges) with facilitators and tech teams.

IBF/SSG Funding Administration

• Administer and manage training subsidies (IBF-STS).
• Verify participants eligibility process registrations and ensure compliance with scheme requirements (attendance identity verification record-keeping).
• Prepare submit and track funding claims in IBF online portals.
• Liaise with IBF officers and client stakeholders to manage claim clarifications approvals and disbursements of funds.
• Maintain accurate documentation (attendance invoices payment records) for audit and compliance purposes.
• Prepare and present reports to management on funding utilization outstanding claims and payment status.
• Stay up to date with IBF/SSG guidelines and proactively communicate changes internally to ensure compliance.
• Support preparation for external audits and regulatory compliance checks.

Vendor & Stakeholder Liaison

• Manage relationships with BTS-approved vendors to ensure reliable printing equipment rental shipping venue and logistics support.
• Collaborate with internal teams (Finance Admissions Operations) to ensure seamless program delivery.
• Maintain clear proactive communication with facilitators clients and internal stakeholders throughout the program lifecycle.

Ideal Candidate Profile

Youll thrive in this role if you:

• Bring 35 years of experience in logistics coordination event management training program delivery or related roles.
• Have hands-on experience with IBF or other funding claims (preferred).
• Excel at managing multiple projects simultaneously staying proactive organized and detail-focused.
• Communicate with confidence and ease when engaging clients and stakeholders in high-touch environments.
• Are confident running on-site programs and skilled at troubleshooting live events and technical issues.
• Work well independently while collaborating effectively with regional teams across APAC.
• Demonstrate high integrity and a strong compliance mindset.
• Highly skilled in using virtual platforms (Zoom MS Teams) online claims portals (IBF Portal SSG TPGateway) and MS Office.
• Bring prior experience in corporate learning & development leadership programs or consulting support (an advantage).

What We Offer

• A unique opportunity at the intersection of strategy learning and logistics.
• Exposure to world-class clients and BTS teams across industries and regions.
• A dynamic supportive work culture that values fun collaboration and responsibility giving you the freedom to grow and make an impact.
• Competitive compensation and clear career growth opportunities.

Application Instructions

Please send your CV (max 2 pages) and a brief cover letter. Due to application volume only shortlisted candidates will be contacted.

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