The Scheduler/Direct Support Provider assists with the day-to-day operations of the group home and supports the Scheduling Department. They carry out responsibilities in the following functional areas: consumer rights personal cares daily living activities and regulatory compliance. They provide support to other scheduling staff direct care staff and management in the following functional areas: telecommunication electronic communication timecard verification data entry customer service departmental support and scheduling.

ESSENTIAL FUNCTIONS AND DESIRED OUTCOMES:

• Utilize and maintain the Paycom Scheduling Software Program leading to appropriate Member Care accurate schedules and increased internal and external customer satisfaction.
• Schedule employees to fill staffing vacancies meet Member needs and to maintain staffing requirements i.e. with call-ins picked-up shifts and arrangement of hours.
• Enter call-ins in to the absentee database.
• Ability to multi-task and ability to work in a fast-paced environment with excellent internal and external customer service skills.
• Answer phones and text messages with professionalism and respond appropriately to the needs of our internal and external customers.
• Perform typing data entry and clerical duties accurately and completely to ensure reliability and accountability.
• Assist with on-call responsibilities for evenings weekends and holidays on an established alternating schedule or needed basis
• Work cooperatively with other scheduling staff direct care staff and management working towards meeting overtime reduction goals.
• Performs duties relating to the support care welfare supervision and training of persons with intellectual disabilities and/or acute chronic or long-term conditions.
• Provides personal cares as directed by individual needs in a consumer specific manner.
• Assists and monitors all activities of daily living as indicated in support plans and as desired by the consumer to include but not limited to: personal hygiene toileting and independent living skills.
• Teaches and guides consumers in achieving hopes dreams goals and objectives through self-direction decision-making and goal setting.
• Follows safety and regulatory procedures in all areas of food preparation serving of meals clean up and other related activities.
• Prepares and serves meals by following general nutritional guidelines menus individual dietary restrictions needs and preferences to ensure consumer health.
• Assists monitors and documents medication administration to ensure consumer health and compliance with Department of Human Services Care Management Organizations and Clarity Care policies and procedures.
• Follows all documentation and reporting policies and procedures for any medication and/or safety issues and significant events.
• Coaches monitors reports and documents consumers verbal and physical behaviors to ensure the safety and health of consumers and others.
• Maintains a safe sanitary and welcoming group home by performing homecare maintenance and other domestic duties to include but not limited to cleaning laundry safe yard maintenance/snow removal etc.
• Responds promptly and competently in emergency response situations.
• Assists escorts and provides physical and other types of assistance needed by consumers during social and recreational activities.
• Provides opportunities sensitive to the needs preferences and choices of the consumer while promoting community recreational participation.
• Performs duties at multiple group homes and is comfortable being pulled last minute to assist based on need.
• Contributes to Clarity Care team effort by accomplishing related results and tasks as needed or assigned.

GENERAL EMPLPOYMENT CONDUCT & RESPONSIBILITIES:

• Promotes and encourages the organizations mission vision values and philosophy.
• Adheres to the organizations code of conduct standards policies procedures and appropriately brings to managements attention actual and potential violations.
• Acts with integrity and maintains a professional image through dress and attitude within the organization and throughout the community.
• Acts as a team member within the department and organization to assist in accomplishing goals and objectives.
• Maintains excellent attendance on the job and attends continuing education training and meetings as scheduled.
• Cooperates with supervisors and all levels of management involved in evaluating delegating and improving performance.
• Exercises good judgment decision making and regard for safety within all aspects of performing job duties.
• Communicates effectively efficiently and ensures all information is transmitted appropriately. Understands gives reads and follows written verbal or demonstrated instruction.
• Appropriately requests and extends assistance learns prioritize tasks independently assess situations problem-solves multi-tasks and appropriately respond to challenges.
• Achieves expected outcomes to meet organizational goals.

EDUCATION/QUALIFICATIONS

• A Bachelors degree in Human Services Psychology or Supply Chain Management. An Associates Degree will be considered. Or related field with two (2) years experience working with elders or persons with disabilities
• Possess advanced computer and telecommunication skills with proficiency in Microsoft Office Suite.
• Excellent organizational time management and critical thinking skills.
• An energetic outgoing detail-oriented person who demonstrates strong written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.