German Customer Support in Sofia

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Handle customer inquiries and provide support via phone email and live chat in German.
Assist with product-related questions troubleshooting and general inquiries.
Deliver high-quality customer service and ensure timely issue resolution.
Collaborate with internal teams to escalate and resolve complex issues.
Maintain accurate records of customer interactions and ensure data accuracy.

Requirements:

Native German speaker with excellent written and spoken skills.
English proficiency at B2 level.
Strong communication and problem-solving skills.
Ability to work flexible hours including evenings weekends and holidays as part of a rotating schedule.
Prior experience in customer support is an advantage but not mandatory.
Proficient with basic computer tools and systems.

What We Offer:

Competitive salary with additional payment for hours worked after 10 PM.
Taxi vouchers for late shifts to ensure safe transportation home.
Ongoing training and development to help you succeed in the role.
Opportunities for career advancement within the company.
A modern and supportive working environment in Sofia.

Key Responsibilities: Handle customer inquiries and provide support via phone email and live chat in German.Assist with product-related questions troubleshooting and general inquiries.Deliver high-quality customer service and ensure timely issue resolution.Collaborate with internal teams to escalate...