Customer Support Representative

Qormi - Malta

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Customer Support Representative (German)

Location: Hybrid Qormi Malta (office) AND remote from anywhere in Malta

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

Respond to customer inquiries via email on all topics related to the online marketplace by maintaining a positive empathetic and professional attitude towards the customers
Follow communication procedures and policies
Evaluate and make decisions in accordance with defined policies and guidelines.

REQUIREMENTS:

Native / fluent in German both verbal and written. Good command in English
Flexible and able to make quick decisions in a dynamic environment
Conscientious and reliable
Attention to detail
Empathic with genuine desire to help
Ideally interested in marketplaces shared economy and new technologies
Previous experience in content moderation customer care and/or online business will be considered as an advantage.

BENEFITS:

Competitive salary and benefit package
Extra days of vacation on top of common allowance
Free fruit tea and coffee if you prefer working in the office
Ability to work from home when working late shifts and weekends
Free day transport to the office from certain areas within Malta
Team performance bonus and working from home allowance
Corporate discounts for gym memberships shops and taxis
Private Health Insurance eye care tests health and well-being professional support
Comprehensive training and constant feedback
Relocation support for international applicants.

To apply for this position and to explore many other exciting opportunities visit and apply through our career page: 20700

Flight cost reimbursement of up to 200 after the employee has passed their 6 month probationary period the flight receipt will need to be provided at the start of their employment. Client will pay 5 days of accommodation in a hotel which can be extended further upon authorisation if the employee cant find accommodation within the first 5 days.

Rotational shifts are from 7am to 3.30pm or 3.30pm to midnight however these times could also vary if cover is required during other periods between 7am and midnight eg 11am to 7.30pm with two days off during the week. 4.7. During the training period in the office the candidates will work Monday to Friday morning shift 7:00am to 3:30pm. twice yearly performance bonus private health cover discount gym membership free transport to office home working allowance.

Position: Customer Support Representative (German) Location: Hybrid Qormi Malta (office) AND remote from anywhere in Malta Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Respond to customer inquiries via email on all topics related to the online marketplace by m...