Vice President, 211
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Organization: United Way of the Midlands
Job Title: Vice President 211
Department: 211 Programs
FLSA Status: Full-time Exempt
Location: Omaha NE
About United Way of the Midlands:
Since 1923 United Way of the Midlands (UWM) has served the Omaha-Council Bluffs metro by bringing together the business government and not-for-profit sectors and raising money to support our communitys most impactful health and human service programs. UWMs funded programs and direct services including JAG Nebraska 211 and the Weatherization Assistance Program focus on four key areas to improve health and well-being for all build financial stability and strength help young people realize their full potential and address urgent needs today to advance a better tomorrow. At United Way we are committed to fostering integrity inclusion and responsibility across our work where all employees feel valued respected and empowered to bring their unique perspectives and experiences to the table.
UWMs Mission:
United Way of the Midlands UNITES our communitys CARING SPIRIT to build a STRONGER tomorrow.
Guiding Principles:
At United Way of the Midlands we
- Build TRUST in everything we do.
- Extend GRACE by thinking beyond ourselves.
- Show GRIT by bringing it everyday.
- Be OPEN to embracing others differences.
- Actively ENGAGE by listening and sharing.
- Live CURIOUSLY to learn constantly.
Vice President 211 Summary:
The Vice President 211 is responsible for the strategic leadership operational oversight and expansion of the 211 Helpline services. This role ensures that 211 continues to provide high-quality accessible and innovative information and referral services to meet the needs of the community. The Vice President will oversee program development manage financial and operational aspects and cultivate partnerships to enhance the impact and sustainability of the 211 Helpline.
Responsibilities:
- Develops and executes long-term strategies to expand and improve 211 services.
- Leads innovation initiatives including the integration of AI new technologies and service delivery enhancements.
- Supports advocacy efforts for policy and funding support for 211 at the local state and national levels.
- Aligns 211s mission with broader organizational goals and community needs.
- Provides executive oversight for all 211 operations ensuring efficiency quality and accessibility.
- Fosters a collaborative and high-performing team culture focused on service excellence.
- Implements best practices in crisis intervention information management and call center operations.
- Establishes and strengthens relationships with key stakeholders fee for service partners including government agencies nonprofits and private sector partners.
- Represents 211 in public forums industry conferences and media engagements.
- Collaborates with community organizations to address social determinants of health and community needs.
- Develops and manages budgets to ensure financial sustainability and operational efficiency.
- Oversees funding initiatives including some grant writing and donor relations.
- Ensures compliance with all regulatory requirements industry standards and data privacy laws.
- Monitors and reports key performance metrics to stakeholders and governing bodies.
- Maintains accurate and organized data entry and file management to ensure the integrity and accessibility of information across systems.
Supervisory Responsibilities:
- Interviews hires and trains staff in the department.
- Builds leads and mentors a team of 211 professionals
- Oversees the daily workflow of the department.
- Conducts timely and constructive performance evaluations.
Required Skills and Abilities:
- Flexibility to work alternative schedules especially during disasters.
- Proficiency in Microsoft Office Suite including PowerPoint Excel and Word.
- Strong commitment to the mission of United Way and the 211 network.
- Strong data analysis written and verbal communication skills.
- Exceptional leadership and vision-setting abilities.
- Strong relationship-building and stakeholder engagement skills.
- Expertise in call center operations crisis intervention and social service networks.
- Proficiency in data analysis performance evaluation and technology integration.
- Ability to navigate complex funding structures and advocacy efforts.
Education and Experience:
- Bachelors degree in public administration nonprofit management social work business or a related field required.
- Minimum of ten (10) years of leadership experience in human services call center management or nonprofit administration or five (5) years leading another 211 or health and human services information and referral call center.
- Proven experience in strategic planning financial management and team leadership.
- Experience working with government agencies funders and community organizations.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must occasionally lift and/or move up to 10 pounds.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
- Occasional evening and weekend availability may be required for community events and emergency response
- Shared health dental and vision insurance
- Generous 401(k) Retirement plan
- Paid vacation and sick time
- Employer paid life and disability insurance
- Professional development assistance
- Tuition reimbursement
Benefits:
- Shared health dental and vision insurance
- Generous 401(k) Retirement plan
- Paid vacation and sick time
- Employer paid life and disability insurance
How to Apply:
United Way of the Midlands isan equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
