Technical Specialist – HPE OpsRamp
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB PURPOSE:
We are seeking a Level 3 Technical Specialist and Delivery Lead Monitoring Tools SME for HPE OpsRamp SolarWinds Manage Engine Ops Manager Nagios and Zabbix etc. The candidate must have advanced experience in implementation troubleshooting and optimization of the various monitoring platforms. This role demands deep expertise in hybrid IT monitoring automation and integrations along with the ability to mentor L1/L2 teams and serve as a technical authority for Monitoring tools delivery in enterprise environments.
CERTIFICATIONS:
- ITIL Foundation (Intermediate/Expert preferred)
- AI-related training or certification (added advantage)
- Certification in HPE - OpsRamp GreenLake OneView SolarWinds Manage Engine or related ITOM tools
EXPERIENCE:
810 years of hands-on experience in IT Monitoring Tool Deployment Implementation Operational Support and Report Building
RESPONSIBILITIES (INCLUDES ALL TASKS):
Key Responsibilities
- Act as SME for delivery and operational support across hybrid IT environments
- Design and optimize Monitoring solutions for on-prem cloud and edge infrastructures
- Lead onboarding discovery service mapping alert correlation and runbook automation
- Troubleshoot complex incidents escalated from L1/L2 teams
- Build automation scripts and runbooks to improve operational efficiency
- Integrate Monitoring tools with ITSM tools (Ivanti ServiceNow BMC) and cloud platforms (AWS Azure GCP)
- Drive governance best practices and process improvements
- Conduct knowledge transfer and training for L1/L2 teams
- Collaborate with HPE/global teams for upgrades and roadmap alignment
- Document SOPs playbooks solution designs and RCA reports
Tools & Automation
- Use HPE OpsRamp SolarWinds Manage Engine Ops Manager Nagios and Zabbix etc for infrastructure monitoring
- Develop automation scripts and ITSM-integrated alert/ticketing workflows
- Maintain SOPs KT decks and performance dashboards
Cross-Team Collaboration
- Coordinate with service desk network system and application teams
- Support onboarding infrastructure readiness and manage escalations
Leadership & Communication
- Mentor L1L2 staff; develop upskilling roadmaps and rotation plans
- Lead infrastructure projects with cross-functional teams
- Deliver executive reports dashboards and audit committee updates
TECHNICAL SKILLS /COMPETENCIES:
MANDATORY
- 3 years hands-on experience with HPE OpsRamp
- Knowledge of observability platforms (Dynatrace AppDynamics Datadog Prometheus)
- Experience in Managed Services / NOC delivery
OPTIONAL
- AI-based implementation or support
- HPE certifications (OpsRamp GreenLake OneView)
- Certifications in monitoring tools such as Manage Engine Op Manager SolarWinds Zabbix Nagios and PRTG etc will be added advantage.
- Additional observability platform expertise
SOFT SKILLS:
- Strong analytical and problem-solving ability
- Excellent communication and presentation skills
- Clear documentation and reporting capabilities
- Proven leadership and cross-department collaboration
- High attention to detail and proactive security mindset
- Self-motivated and team-oriented
- Strong customer service orientation
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Intertec Systems is an IT services company headquarters in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, S ... View more
