Patient Relations Representative Smart Care

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Job Type:

Institution Name:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical Dental and Vision plans available for qualifying staff and family
• Holiday Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting please contact Human Resources at .

Department:

Departments Website:

Summary of Job Duties:

Qualifications:

Minimum Qualifications:

• Bachelors degree in Management Healthcare or related field plus 3 years experience in healthcare revenue cycle related functions OR ahigh school diploma/GED plus 7 years experience in healthcare revenue cycle.
• Must be able to perform basic operations on a computer within the Windows operation system
• Excellent telephone etiquette skills
• Must have strong problem-solving skills critical thinking skills and the ability to multi-task

Additional Information:

Job Requirements:

• Greet and assist patients and visitors with courtesy and professionalism both in-person and via digital/phone platforms.
• Respond to patient concerns complaints and feedback ensuring timely resolution or appropriate escalation.
• Facilitate access to Smart Care services such as virtual visits remote monitoring online scheduling or health education tools.
• Coordinate communication between patients clinical teams and administrative departments to support continuity of care.
• Document all interactions and service resolutions in patient experience or CRM systems accurately and confidentially.
• Provide patients with information about hospital services policies rights and responsibilities.
• Support service recovery efforts by acknowledging issues showing empathy and taking ownership of solutions.
• Assist with patient satisfaction initiatives surveys and feedback analysis.
• Monitor wait times patient flow and service delivery to proactively identify and resolve service gaps.

Salary Information:

Required Documents to Apply:

Special Instructions to Applicants:

Please contact for any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible: