Clinical Practice Supervisor, Urgent Care
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Job Location:
Brookline, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
05-10-2025
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Urgent care sometimes known as walk-in care fast care or express care is a convenient option for patients who require timely medical care but the situation is not an emergency. We treat adults and children ages 3 and older and provide care for a wide range of illnesses and injuries including allergies asthma coughs bronchitis colds flu COVID-19 fever headache broken bones sprains and strains eye and ear infections rashes cuts sexually transmitted infections stomach pain diarrhea and vomiting. Because patients typically come to us when they arent feeling their best it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.
We are seeking a full-time 40-hour Supervisor to support our Brookline and Boston Common Urgent Care centers! Our centers are located at 1285 Beacon Street Brookline MA and 137 Stuart St Boston MA. The Supervisor will report to the Senior Operations Manager and will work in close partnership with them to oversee the operations of the practices and supervise our team of Medical Assistants Rad Techs and front desk staff. To manage staffing and/or center based operational issues this team member will cross cover as needed and must be willing to take on additional responsibilities and provide assistance in all areas needed.
On-site presence will be primarily Monday-Friday; however since Urgent Care is a 7-day-per-week operation that delivers care during the day evening weekends and holidays additional coverage may be requested as needed.
Job Summary
SummaryCoordinates and oversees day to day operation outpatient practices. Supervise clinical support staff including all applicable human resource processes and practice operational duties.
Essential Functions
-Responsible for recruiting hiring evaluating training and developing support staff.
-Provides day to day supervision and direction to support staff.
-Assigns work and monitors performance.
-Monitors/coordinates managed care/billing function including referral process insurance verification registration cash collection encounter forms and billing.
-Participates in the assessment and management of operational functions including patient scheduling wait times staff coverage ancillary tests and follow up appointments phone systems transcription services and volume issues.
-Oversees purchase orders petty cash and check requests.
-Maintains and orders office supplies and equipment.
Qualifications
Education
High School Diploma or Equivalent required
Associates Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree
No
Experience
0-1 year supervisory experience required
2-3 years experience working in an academic healthcare environment required
Knowledge Skills and Abilities
- Strong understanding of all Office Suite.
- Strong communication and organizational skills.
- Strong and proven leadership skills.
- Ability to work with staff of all levels.
- Excellent time management skills.
- Generally Accepted Accounting Principles.
- Ability to adapt to multiple and rapidly changing priorities and deadlines.
Additional Job Details (if applicable)
When hiring we take a people-first approach. The ideal candidate is someone who wants longevity in their career and to be part of our team to serve the patients of our community. We look for candidates with a passion for patient care and strong leadership skills to supervise our team members and day to day operations.
Preferrable knowledge and skills include prior Urgent Care operations experience.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
- /Grade
6EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
Key Skills
- Practice Management
- Veterinary Experience
- Enterprise Architecture
- Office Manager Experience
- Enterprise Software
- Healthcare Management
- IaaS
- TOGAF
- Medical office experience
- Conflict Management
- COBIT
- Customer relationship management
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
