Casualty Broker Service Leader

Company:

Marsh

Description:

National (Casualty) Brokerage Service Leader

We are seeking a talented individual to join our Brokerage Service Delivery team for the (Casualty) Practice at Marsh. This role will report directly to the US&C (Casualty) Practice Leader with a dotted line to the Service Delivery Leader.

What can you expect

• You will manage the (Casualty) Brokerage Service Delivery team to ensure the execution of high-quality service aligned with client expectations business objectives and regulatory standards while sustaining consistent management routines and best practices.

• You will collaborate with the Service Delivery Leader to execute on the organizations strategic objectives and foster a (Casualty) Brokerage Practice Delivery culture committed to consistently executing and continuously improving upon service expectations.

• You will partner with Zone Leadership to ensure alignment with business goals and provide regular management reports about the service teams performance and adherence to standards.

• You will oversee workloads and work distribution and enable flexibility for teams to deliver superior client service while adhering to overall best practices and financial guardrails.

• You will embed foster and sustain a culture of accountability for delivering excellence across the Broker Representative teams and lead a practice driven by delivering commercial outcomes and to be best-in-class.

• You will drive results through well-defined consistent performance metrics developed in partnership with the Service Delivery Leader influence outcomes by leveraging performance metrics to develop data-driven insights to inform key service delivery decisions.

• You will support the recommendation and implementation of innovative business enablement tools and applications capable of driving process improvement and generating value for clients and colleagues.

• You will be passionate about leadership and people development and accountable for building a culture of inclusion and belonging where all colleagues in the practice feel motivated and empowered to grow and enhancing their career through continuous learning.

The right person for this role is an execution-oriented leader who thrives in a fast-paced environment. The leader will also strike the balance between business imperatives while remaining highly capable of reacting to changes in the operating environment to drive continuous improvement. You are strategic and skilled at envisioning how continuous process improvement and operational excellence will enable business performance. You can contribute to and implement large scale initiatives with influence-based leadership. To effectively manage across multiple stakeholders you should have experience in a complex matrixed organization leading large organizations.

We will count on you to:

• Develop and execute the operational strategy for the (Casualty) Brokerage Service Practice ensuring it aligns with business goals.

• Lead a large global team of Broker Representatives fostering a vibrant collaborative and inclusive team culture.

• Collaborate with a group of senior leaders in the zones service delivery practice risk practices and specialties by developing a community and contributing to a client-centric culture.

• Oversee workload distribution monitor team workflows and manage staffing capacity to ensure adequate coverage and build talent bench strength.

• Effectively coach and develop team members through regular feedback performance check-ins goal setting and input into annual performance reviews.

• Oversee the onboarding and training process for new hires ensuring foundational understanding of Marsh systems the renewal life cycle and client service best practices.

• Stay current on firm-wide technological or process changes and ensure team awareness and adoption facilitating product specific and technical training as required.

• Establish strong relationships with key clients ensuring high levels of satisfaction.

• Build and maintain strong relationships with key business stakeholders to ensure high levels of partnership and satisfaction.

• Identify opportunities to enhance efficiency and quality executing strategic plans to achieve business objectives.

• Analyze performance metrics and client feedback to pinpoint areas for improvement and implement necessary changes.

• Prepare and present reports on national performance and strategic initiatives to senior management.

What you need to have:

• Bachelors Degree in Finance Business Administration or a related field

• Minimum of 10 years of experience in insurance

• Demonstrated experience in leadership roles with a history of building and managing high-performing teams and a proven track record of success

• In-depth understanding of insurance products services client relationship management financial data analysis and project planning

• Excellent communication negotiation and interpersonal skills

• Ability to build KPIs monitor performance via data and deliver actionable insights

• Exceptional attention to detail along with excellent organizational skills

• Strong problem-solving and decision-making abilities.

What makes you stand out

• Proven track record of successfully leading large-scale operational strategies that drive efficiency and enhance client satisfaction.

• A strong focus on putting clients first consistently meeting their needs and improving their overall experience.

• Proven success in managing complex change within a fast-paced environment.

• Advanced Degree

Why join our team:

• We help you be your best through professional development opportunities interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.

• Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

Marsh a business of Marsh McLennan (NYSE: MMC) is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color veteran status (including protected veterans) or any other characteristic protected by applicable law. If you have a need that requires accommodation please let us know by contacting

Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

The applicable base salary range for this role is $199700 to $483100.

The base pay offered will be determined on factors such as experience skills training location certifications education and any applicable minimum wage requirements. Decisions will be determined on a case-by-case addition to the base salary this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits tuition assistance 401K savings and other retirement programs as well as employee assistance programs.