Sr. Fulfillment Manager

Why Work for Saddle Creek

Saddle Creek Logistics Services succeeds by promoting a diverse friendly and respectful teamwork environment. As a vital service provider we not only make a difference in our community but offer our associates opportunities to enhance their skills build meaningful careers and end each day with a sense of accomplishment. If youre looking for a family-oriented company that lives by its values and offers competitive pay and benefits join our team today.

Note that if you are viewing this posting on an external job board (such as Indeed LinkedIn ZipRecruiter etc.) unless specifically stated in the posting the provided salaryestimatesmay not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background skills and compensation requirements.

Department: Fulfillment Operations

Location: Macon GA

Position Description

The Sr. Fulfillment Manager is responsible for building a team of high-performing Managers and Supervisors in a fast-paced multi-client fulfillment environment. This role is accountable for delivering and executing daily and short-term plans to achieve operational and business objectives.

Responsibilities

• Manage multiple Fulfillment Managers Fulfillment Supervisors Warehouse Leads and full-time/temporary workers in a fast-paced fulfillment center overseeing operations for multiple clients

• Build and manage a relationship with customers by maintaining regular communication and partnership

• Plan monitor and execute staffing schedules and adjust as needed to ensure proper staffing levels that support operational demands and business objectives

• Manage inbound/outbound loading and unloading of trucks while maintaining warehouse organization and inventory accuracy

• May oversee pick/pack operations VAS and production lines contract packaging inventory quality etc. as well as any other functional areas to support the needs of the customers in the fulfillment center

• Maintain productivity customer service and safety standards daily

• Provide superior customer service and maintain professional and courteous relations with strategic partners

• Promote constant and measurable improvement; teach and enforce SCLS Quality Policy at all times

• Train coach mentor and develop staff to achieve business objectives while providing career growth opportunities; conduct performance reviews

• Manage revenue and expenses within budget; manage and track key performance indicators (KPIs)

• Communicate to operations staff in objectives policies procedures safety methods practices programs etc.

Qualifications

Education/Experience

• Bachelors Degree in Supply Chain Management Business or related field strongly preferred

• 7-10 years of leadership experience preferably in a fulfillment operation or distribution environment; Prior supervisory experience in a fulfillment operation is preferred

• Must have experience with an Order Management System Warehouse Management System and Labor Management System.

• Must be proficient in Microsoft Office including Word Excel and PowerPoint.

Knowledge Skills and Abilities

• Ability to adjust strategy on the fly while functioning in a high-stress environment to obtain operational goals

• Ability to understand the life cycle of the fulfillment business and how it pertains to each unique customer

• Ability to build a cohesive team that exemplifies SCLS values and operates to support SCLS mission statement

• Strong written and verbal communications skills

• Ability to identify and understand problems challenges and opportunities by analyzing and comparing data to reach a proper conclusion

• Ability and passion for delivering excellent customer service and developing mutually benefiting relationships with all partners

• Ability to influence change management and operational performance from areas outside of their direct control

• Ability to write reports business correspondence and procedure manuals

• Ability to plan organize and manage multiple projects and set priorities

• Ability to effectively present information and respond to questions from groups of Managers Clients and the general public

• Ability to read analyze and interpret policies and contracts

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Benefits:

• Benefits packageincluding medical dental vision HSA and medical reimbursement

• Annual bonus eligibility

• 401(k) match

• Vacation and holiday pay

• Employee assistance and identity theft protection

• Career development and opportunity for internal promotions

• Tuition reimbursement for further education

• Company paid life insurance and short term disability

Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race gender national origin ancestry age color religious creed marital status genetic information sexual orientation gender identity gender expression sex (including pregnancy breastfeeding and related medical conditions) mental or physical disability medical condition military and veteran status or any other status or condition protected by applicable federal state or local laws governmental regulations and executive orders. View the EEO poster the E-Verify Postinghere.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity please send an e-mail toand let us know your contact information and the nature of your request.