Customer Success Architect
Customer Success Architect
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Salary Not Disclosed
1 Vacancy
Job Description
MW Partners is currently seeking a Customer Success Architect to work for our client who is a global leader in multimedia and creativity software products.
Responsibilities and duties:
- Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
- Effectively assess a customers technical challenges devise optimal solutions and present them to the customer
- Proactively maintain the highest level of technical expertise by staying current with new Marketo releases and functionality
- Be a recognized expert in Marketo Engage and Marketo Measure
- Leverage hands-on technical and product skills as well as digital marketing business acumen to solve customers technical obstacles
- Build trusted advisor relationships with our customers CSMs and product teams
- Lead multiple customer engagements simultaneously
- Take leadership during project discovery and delivery while collaborating with the CSM
- Foster teamwork among CSAs and cross functional teams
- Participate within the Adobe technical community to develop and share best practices and processes
Requirements:
- 3 Years of Consulting Experience with Marketo Engage
- Deep understanding of Adobe Experience Platform
- Experience implementing both Marketo Engage and Marketo Measure
- Adobe Marketo Engage Business Practitioner Expert Certification
- Experience developing customer-facing thought leadership assets that address common customer technical issues
- A deep understanding of the content supply chain and personalization at scale
- Good presentation and interpersonal skills both verbal and written in English
- Able to articulate business solutions to both technical and non-technical audiences
- Adapt to and work effectively with a variety of clients and in challenging situations establishing credibility and trust quickly
- Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
- Solid team player with strong ability to collaborate and provide effective feedback with colleagues
For a confidential discussion or to find out more contact Snehita on or apply now.
Employment Type
Full Time
