Customer Service Representative (remote)

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking candidates with a drive to excel in our thriving organization. We are looking for professionals who are ready to join our work-family provide excellent service to internal and external customers and embrace our fast and friendly approach. As the single-family home rental industry is quickly evolving we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes. Apply today! Were looking forward to getting to know you!

Job Summary

The primary function of this position is to provide high level customer service to residents in a fast-paced high- volume environment. The Customer Service Representative (CSR) is responsible for resolving resident-related inquiries and supporting the local market with general property management functions. The CSR contributes to the profitability of the organization by establishing a highly successful and efficient customer service environment. This individual is the service champion ensuring they have the appropriate knowledge required to address client needs and generate desired outcomes.

Essential Job Duties and Responsibilities

Create and maintain a high service customer-focused environment

Greet and assist walk-in residents and/or prospective residents and answer incoming phone calls in a polite and professional manner

Responsible for handling property issues and general property condition assessments (GPCAs) while providing genuine care

Accept rent payments and forward to Assistant Portfolio Manager

Completes resident welcome calls and emails and creates smart home accounts

Processes HAP applications and assist with communication to Housing Authority

Perform outbound delinquency calls to residents for rent collections

Assist in managing resident responsible HOA Violations

Maintain awareness of ongoing expectations and changes that occur

Monitor and work thru all action items on the CSR-PM dashboard in Salesforce

Perform other duties as assigned

Education and/or Experience

High school or GED

1 year of administrative or customer service experience

Property Management experience is a plus

Previous experience using property management software is preferred

Skills/Specialized Knowledge

Ability to work well under pressure and handle escalated calls with a calm demeanor

Possess strong communication and problem-solving skills

Intermediate proficiency in MS Word Excel Outlook and Adobe

Excellent organizational skills

Strong communication skills both verbal and written

Ability to write clear and concise correspondence

Work collaboratively with team members

Other Requirements

Must maintain professional appearance.

Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

Physical and Mental Demands

This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally up to and including 20 pounds in addition to reaching stooping standing and walking. This position requires the ability to talk hear compare compute compile copy analyze coordinate synthesize negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment

Standard office working environment that may be busy and noisy at times