Senior IT Service Desk Analyst
Senior IT Service Desk Analyst
Posted on :
13-09-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
13-09-2025
Job Description
At ASAPP our mission is simple: deliver the best AI-powered customer experiencefaster than anyone else. To achieve that were guided by principles that shape how we think build and execute. We value customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in tight skilled teams prioritize clarity over complexity and continuously evolve through curiosity data and craftsmanship.
Were seeking technologists and problem solvers who thrive in fast-paced environments love collaborating with great talent and approach every day like its Day 1. Were a globally diverse team with hubs in New York City Mountain View Latin America and Indiaembracing both hybrid and remote work to bring the best minds together wherever they are. If youre driven by continuous learning rapid pivots and the challenges of building in a high-growth startup wed love to talk. This is more than a jobits a journey.
ASAPP is seeking a full-time Senior IT Service Desk Analyst to help support our Latam region. You will work alongside fellow Service Desk Analysts in Buenos Aires and New York. You should have a strong background in end-user/desktop support and be genuinely passionate about helping people solving complex problems performing technical tasks independently and learning about the latest IT technologies. You will be very familiar with the end-user life cycle day-to-day troubleshooting remote support workflow automation and timely management and completion of service desk tickets.
What youll do
- Provide technical support to our staff as the first point of contact operating within given SLAs
- Perform onsite or remote troubleshooting through diagnostic techniques and pertinent questions
- Walk the customer through the problem-solving process
- Follow-up and update customer status and information
- Create technical documentation and how-to articles
- Contribute to multiple projects and/or own a project within the Information Technology Services team
- Provide on-call support
What youll need
- 3 year of end-user support/service desk experience
- Self-learner attitude ability to work independently and outstanding problem solving skills
- Excellent written and verbal communication skills
- Good understanding of computer systems mobile devices and other tech products
- IT assets management experience
- Experience in at least 4 of the following areas: Networking; Collaboration tools (Google Suite Office 365); Cloud services (Amazon Web Services Google Cloud Platform Azure other); Directory services (LDAP Active Directory); Identity management (Okta Active Directory); SaaS platforms; Multi factor authentication (DUO Google Authenticator); OS Troubleshooting (macOS Linux and Windows)
What wed like to see
- Deep knowledge of MacOS and/or Linux
- Identity and Access Management (IAM)
- Supporting corporate infrastructure
- User lifecycle management
- Experience with PCs and Microsoft Intune
- Technical onboarding and offboarding of employees
Benefits
- Competitive compensation
- Stock options
- Healthcare for the family group
- Wellness perks
- Mac equipment
- Learning & development stipend
- 3 weeks of vacation
- English lessons
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status. If you have a disability and need assistance with our employment application process please email us at to obtain assistance.#LI-SL1 #LI-Remote
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
