Customer Care Representative
Customer Care Representative
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Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
By joining Customer Care & Order Operations (CCOO) you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world.
Working in CCOO means being close to our customers and critical people inside hospitals (nurses physicians procurement departments suppliers national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales pricing marketing etc.).
The role is permanent and based at the Watford office (hybrid working model 3/2). Monday and Thursday being office days.
Responsibilities may include the following and other duties may be assigned:
- Provide day-to-day support in Medtronics Order-To-Delivery processes as well as Supply Chain through analytical and operational support
- Contribute to the company goals in the areas of customer satisfaction
- Responsible for handling all incoming calls and e-mails to shared mailboxes prioritizing urgent enquiries/orders and taking ownership to resolution
- Responsible for issue resolution and reactive communication towards the customer/patient
- Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects
- Support Strategic Accounts deliver a seamless value-added service
- Be responsible for capturing and documenting customer/patient specificities in internal systems
Required Knowledge and Experience:
- Experience in an office team based environment
- Computer literate
- Good communication skills (telephone and email)
- Strong customer relationship buildings skills
- Ability to cope with stressful situations
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
Unclear Seniority
Employment Type
Full-Time
