Customer Experience Coordinator
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Job Summary
Customer Experience Coordinator
Location: Rugby Office Based
Type: Full-time Permanent
Hours: Monday to Friday 8.30am to 5pm with a 4.30pm finish on a Friday 1 hr lunch
We are seeking a proactive Customer Experience Coordinator to join the team at a leading housebuilder based in their Rugby office. Reporting to the Head of Customer Care youll play a key role in ensuring buyers receive the highest level of service throughout their home ownership journey.
Whats on Offer
Key Responsibilities
What Were Looking For
Job Ref: EN999
Note: Hollyfield Personnel will only contact successful candidates. By applying for this position you consent to the retention of your details by Hollyfield Personnel.
Location: Rugby Office Based
Type: Full-time Permanent
Hours: Monday to Friday 8.30am to 5pm with a 4.30pm finish on a Friday 1 hr lunch
We are seeking a proactive Customer Experience Coordinator to join the team at a leading housebuilder based in their Rugby office. Reporting to the Head of Customer Care youll play a key role in ensuring buyers receive the highest level of service throughout their home ownership journey.
Whats on Offer
- Competitive salary and benefits package
- 26 days holiday Bank Holidays
- Pension scheme life assurance and health & wellbeing support
- Free on-site parking and cycle-to-work scheme
- Opportunity to take part in company events and a discretionary bonus scheme
- Supportive and friendly team environment
Key Responsibilities
- Act as the first point of contact for customer enquiries providing a professional and efficient service
- Maintain regular communication with customers ensuring expectations are managed effectively
- Update and maintain accurate customer records
- Liaise with site teams contractors and internal departments to ensure remedial works are completed to standard and on time
- Work to set timescales and deadlines to achieve high levels of customer satisfaction
- Support the Head of Customer Care in delivering an excellent after-sales experience
What Were Looking For
- Personable and approachable with strong customer service skills
- Excellent communicator both written and verbal
- Highly organised methodical and able to prioritise tasks
- Confident IT skills including Microsoft Office
- Previous experience in a similar role or knowledge of the housebuilding sector would be an advantage
Job Ref: EN999
Note: Hollyfield Personnel will only contact successful candidates. By applying for this position you consent to the retention of your details by Hollyfield Personnel.
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Hollyfield Personnel is a Recruitment Agency based in Sutton Coldfield that work hard to deliver a personal, bespoke approach with all of our clients and candidates alike.
