Tenancy Sustainment Officer

Truro - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Its a great time to join Cornwall Housing! Were listening and responding to what our tenants want from us. Were changing the focus of our teams and putting the right resources in place to move to a new way of working based around localities.And were investing in our employees weve increased our annual leave offer and have flexible working options through Balance.

Were looking for people with great people skills and experience of housing or welfare services to join our housing management team. If youre after a challenge and a change where you can really make a difference then weve got a home for you at Cornwall Housing. Join us to create safe homes in strong communities for one and all!

About the role

This role delivers our new tenancy sustainment service which empowers residents builds relationships and improves lives through positive steps focused on person-centred intervention.

Youll work closely with residents during the early months of their tenancy helping them settle in manage their finances and access advice and services that support long-term success.

Youll intervene in existing tenancies where residents face hardship distress or exclusion developing tailored intervention plans alongside partners in benefits social care and health to remove barriers and help residents sustain their tenancy.

Youll be passionate about inclusion and champion tenancy sustainment across your region sharing good practice coaching colleagues and supporting complex cases when things get tough.

We want you to care about where you work and make a difference for these residents and communities.

What youll need to be successful:

Experience of supporting people with complex or multiple needs ideally in housing health or social care with a clear understanding of social exclusion and how to build trust with residents in distress or at risk of losing their homes.
Ability to understand tenancy law welfare benefits and financial inclusion youll help residents sustain their tenancies by assessing risks supporting benefit claims improving affordability and accessing hardship funds or specialist services.
Excellent communication and interpersonal skills youll respond to sensitive situations with empathy manage difficult conversations build trust and promote independence while maintaining clear boundaries and expectations.
Strong organisational IT and partnership-working skills youll manage your own caseload maintain accurate records and work effectively with internal teams and external agencies to support timely coordinated interventions.
A full UK driving licence and access to a vehicle this is a community-based role and being visible in our communities is essential. Youll be out and about meeting residents in their homes working with partners and making things happen on the ground.

To find out more about the role and requirements please view theRole Profile.

Our offer to you

Salary:30614.00 per year

Working Hours:37 hours per week

Contract Type:Permanent

Base:Hybrid working - working from office home site and in the community as role requires you to typically work from the office at least 1-2 day/s per week.

Your base will be: West - New County Hall Truro TR1 3AY

Our West area centres around Truro city and beautiful Falmouth and their surrounding villages and rural areas across to the stunning coastlines of Perranporth and St also expanding around rejuvenation schemes in Redruth and further west.

What youll get from us in return is:

A challenge like no other Cornwall is unique and so are we!
A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases) Local Government Pension Scheme 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years continuous service) with the option to buy more family friendly policies and our flexible approach to work
A senior management team who will listen and support you and encourage your ideas and creative thinking
Investment and support in your continuous learning and development
Access to discounts on entertainment shops wellbeing and travel through our on-line portal
And a chance to really make your mark

Safeguarding

We are committed to safeguarding the welfare of all our service users clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.

To apply

Its really easy to apply for our roles simply follow the link to create a candidate profile answer the screening questions and upload a CV and covering letter/statement.

The planned closing date for applications is Sunday 12 October 2025 (midnight). However we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early.

Interviews are planned for Monday 20 October 2025 at our main offices in Chy Trevail Bodmin.

We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible.

Contact us

If youd like to have a discussion about the role please feel free to contact us ator

Thank you for your interest in supporting our important work at Cornwall Housing delivering safe homes in strong communities for one and all!

Recruitment Agencies we are not currently seeking agency support with this vacancy thank you. Please view our information for recruitment agencies here: Experience:

Unclear Seniority

DescriptionIts a great time to join Cornwall Housing! Were listening and responding to what our tenants want from us. Were changing the focus of our teams and putting the right resources in place to move to a new way of working based around localities.And were investing in our employees weve increa...