Account Director

Brighton - UK

Monthly Salary: £ 48700 - 65000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

When you join Accurate Background youre an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights empowering our clients to make smarter unbiased decisions.

Role Summary

Our mission is to build strong client partnerships rooted in trust and mutual growth. As Account Director you manage our most prestigious accounts embodying the companys values through transparency and collaborative engagement.

You cultivate key partnerships align operational execution with client objectives ensure business retention anticipate emerging needs and identify opportunities to improve and grow accounts. By leading a talented team you foster a culture of ownership accountability and continuous improvement for clients their candidates and internal stakeholders.

This position requires a passion for customer success highly effective leadership skills communication and interpersonal skills excellent problem-solving skills and a positive and confident demeanor.

Responsibilities

Conduct regular performance reviews and maintain effective communication with clients ensuring their needs are met and issues are resolved promptly.
Act as the senior client contact building strong relationships and fostering collaboration between client stakeholders and internal teams.
Gather client feedback to measure satisfaction identify opportunities for account growth and deliver updates on performance and industry trends during client meetings.
Deliver transparent and up-to-date reporting on account performance risks opportunities and strategic initiatives whilst ensuring all contractual and client reporting requirements are met.
Monitor and analyse key metrics such as volume and revenue trends collaborating with clients for forecasting and maintaining accurate records in CRM systems and internal trackers.
Oversee workflow resources and financials to enhance efficiency drive improvements and support seamless service and project delivery.
Promote best practices and process optimisation ensuring successful service set-ups and rollouts for clients.
Proactively collaborate with clients and internal stakeholders to resolve complaints manage major issues and oversee Service Improvement Plans to ensure swift and effective outcomes.
Lead and develop a high-performing adaptable team through coaching mentoring and effective communication while managing all aspects of performance and development in line with company policy.
Foster a culture of continuous improvement and ensure team alignment by identifying training needs implementing development plans and keeping the team informed via structured updates.

Additional responsibilities may be assigned as needed.

Requirements

Market awareness in background in screening is a must
Significant demonstrable experience managing key accounts/client in similar roles
Skilled in retaining and expanding complex accounts.
Able to take accountability and proven track record of meeting and exceeding revenue and retention goals
Demonstrates exceptional leadership and team management skills
Passion for and commitment to delivering service excellence
Courage skill and poise to approach the facts and engage in conversations with team members and customers.
Excellent listening negotiation escalation management and presentation abilities demonstrating an ability to influence clients and other stakeholders
Data-driven the experience and love of gathering interpreting and presenting data
Strategic analytical and lateral thinker with a strong solutions focus
Ability to deliver dynamic & professional presentations.

48700 - 65000 a year

The annual base salary for this position ranges from 48700 -65000 Pay will vary depending on job-related knowledge skills experience and relevant education and training. This position may also be eligible for an annual performance-based bonus commission or other variable pay plan. The Company also offers a full range of benefits including medical dental and 401k. Your recruiter can share more details about the specific compensation package during the hiring process

Accurate recognises the positive value of diversity promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role.

A basic criminal record check with DBS will be required for all successful applicants having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances of your offences.

The Accurate Way:

We offer a fun fast-paced environment with lots of room for growth. We have an unwavering commitment to diversity ensuring everyone has a complete sense of belonging here. To do this we follow four guiding principles Take Ownership Be Open Stay Curious Work as One core values that dictate what we stand for and how we behave.

Take ownership.

Be accountable for your actions your team and the company. Accept responsibility willingly especially when its whats best for our customers. Give others every reason to trust you believe in you and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable and communicate with genuineness transparency honesty and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas ways to solve problems and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees firstbefore individual or departmental agendas. Make sure they get the help they need to succeed.

About Accurate Background:

Accurate Backgrounds vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services Accurate Background gives companies of all sizes the confidence to make smarter unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team comprehensive technology and insight and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate please contact emailprotected.

- Please be advised that all legitimate correspondence from an Accurate employee will come from @ email accounts.

- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone Zoom/Teams or in an in-person format.

- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Director