RCC Business Operations Workforce Operations Manager
RCC Business Operations Workforce Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
- 7 years of experience in a Retail or contact center environment with 5 experience in Workforce Management
- 3 years of leading a team or cross-functional partners
- Experience with workforce tools (Aspect preferred) and data reporting platforms such as Tableau.
- Demonstrated ability to drive results and deliver high-quality execution while effectively managing conflict to maintain team alignment and project momentum
- Strong analysis and problem solving
- Strong decision making skills and sound judgement with excellent written and verbal skills
- Demonstrates strong partnership skills by building trust communicating clearly and aligning stakeholder needs with organizational goals. Proactively collaborates across functions manages expectations and delivers on commitments to drive shared success.
- Effective presentation and communication skills including the ability to explain complex data and service level analysis with ability to influence and engage with senior leadership.
- Role models inclusive leadership behaviors and embraces their responsibility to build develop and retain diverse teams. Makes space to listen learn and amplify diverse perspectives and experiences.
- Possess a high degree of adaptability demonstrating flexibility and resilience in response to changing work environments shifting priorities and unpredictable situations.
Required Experience:
Manager
Employment Type
Full-Time
