Customer Support Specialist II (Temporary)

Role Details

About Us

PartnerHero is now Crescendo a stronger bolder force in customer experience.
Crescendo represents growth momentum and transformation. By bringing together PartnerHeros world-class outsourcing expertise and Crescendos innovation in customer experience and operations were setting a new global standard.

We deliver Augmented AI the powerful combination of agentic AI and real human expertise giving our partners scalable 24/7 support in any language without compromising quality or Crescendo we dont just connect talent with opportunity we elevate businesses and people worldwide. Our integrated technology global reach and people-first culture empower teams to thrive and partners to grow faster.

Welcome to Crescendo. Welcome to whats next.

About The Role

Do you like helping others We are looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills experience and interests with one of our many partners across a variety of industries including Edtech eCommerce Fintech Health and Wellness and more. As part of the team youll have the support you need to develop and grow your reason you join wont be the reason you stay.

What Youll Do:

• Provide a personable friendly and positive customer service experience across all channels
• Workindependently and collaboratively to complete tasks on time based on urgency and importance
• Supportteammates by completing assigned tasks on time helping others and communicating your workload with leads and managers
• Follow communication procedures guidelines and policies. Research answers or solutions as needed
• Escalateto your direct report when unsure or unable to make a decision or solve a problem
• Efficiently address& solveuser issues primarily via live channels while maintaining and exceeding KPIs aimed at customer satisfaction productivity and accuracy
• Handle booking support requests driving retention and ease of use
• Assistcustomers in the partners experience across dual-side marketplace
• Establishconnections and gain customers trust

What We Expect From You:

• Excellent English skills both verbal and written (EFSET results must be at the C2 level)
• Excellent problem-solving and communication skills
• Organized accountable and responsible
• Excellent time management skills; Punctuality and adherence to schedule required
• Possess critical thinking empathy active listening initiative adaptability and problem-solving skills
• Ability to work in a fast-paced environment
• Savvy with web computer and smartphones
• Passion for creating an exceptional customer experience
• Eager and curious to learn

What Youll Get In Return:

• Full-time with the potential for overtime if requested
• Work type - Hybrid model
• Competitive compensation based on experience
• Attractive benefits package including medical dental and vision options based on location
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.