Consultant, Production Application Support (CMT FX)
Consultant, Production Application Support (CMT FX)
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
Youll be joining CIBCs CMT FX Support team. Youll be responsible for providing investigation troubleshooting and second level support on both business and technical issues. Our team is also responsible for liaising with CIBC technology groups and external vendors in order to maintain the stability and functionality of all CMT FX related applications. Youll be responsible for supporting the production applications and day-to-day operational activities manage escalations and modify established procedures / approaches to suit specific situations including support and coordination of recovery efforts.
At CIBC we enable the work environment most optimal for you to thrive in your role.Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.
How youll succeed
- Production support - Investigate and define operational issues and prioritize based on severity risk and/or strategic business needs. Manage issues/troubleshooting requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.
- Partnership - Work as a regular liaison with business partners technology partners senior management team internal clients. Ensure internal clients are well-informed of the team mandate and nature including relevant policies and legislation changes. Promote and support the concepts products and services of the Support area.
- Projects delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects ensuring compliance with relevant organization standards (Business Continuity Security Compliance and Privacy); develop and maintain productive relationships with Technology QA Project team and others. Research evaluate and support the development and implementation of new and/or revised policies procedures and standards. Investigate research and provide recommendations on issues and system outages.
Who you are
- You can demonstrate experience in: 1-3 years of experience with Capital Markets Technology preferably in a trading support role.1-2 years of hands -on experience with SQL writing queries and reporting. Experience with tools such as Jira and Confluence. Problem solving critical thinking and decision-making skills required. It is an asset if you have worked on Wallstreet FX you have working knowledge of FX products/services structure and operations sufficient to apply and adopt standard practice and processes for generally related operational activities. Knowledge and experience of MongoDB (NoSQL) is also useful.
- Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
- Youre digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
- You know that details matter. You notice things that others dont. Your critical thinking skills help to inform your decision making.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
- Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto-161 Bay St. 5thEmployment Type
RegularWeekly Hours
37.5Skills
Agile Delivery Business Requirements Analysis Communication Critical Thinking Domain Knowledge Operational Efficiency Problem Solving Process Design Python (Programming Language) Technical WritingRequired Experience:
Contract
Employment Type
Full-Time
