Catalog Integrity Lead
Catalog Integrity Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Ingram Content Group (Ingram) connects people with content in all forms. Providing comprehensive services for publishers retailers libraries and educators Ingram makes these services seamless and accessible through technology innovation and creativity. With an expansive global network of offices and facilities Ingrams services include digital and physical book distribution print-on-demand and digital learning.
Required Qualifications:
- College degree or directly related year for year experience
- 3 years work experience in customer service sales retail or publishing
- 1 year experience in account or identity verification cybersecurity risk analysis risk management KYC/AML or fraud analysis
Preferred Skills:
- Ability to learn Oracle other LS specific systems.
- Experience with Excel.
Key Responsibilities:
- Manages 3rd party vendor relationships and implements Catalog integrations
- Leads account verification and quality via fraud mitigation and use of 3rd party fraud prevention applications and tools
- Works with Web Team sales and client services to ensure quick and accurate processing of accounts and titles
- Maintains the account workbenches as a part of the teams daily activities
- Communicates directly with clients to validate account or title information when needed.
- Leads all 3rd party communications support requests and systems maintenance and improvements.
- Serves as the Lead internal IT liaison for LS and IngramSpark websites and all security-related and automated processing tools
- Manages projects related to account security and account verification.
- Evaluates and recommends enhancements for fraud-prevention methods currently in place. Working alongside Integrity Manager executes audits and gathers data for KPI reporting as-needed basis
- Communicates internally and externally on matters related to account integrity
- Maintains productive and positive relationships with internal departments to include Client Services IT Sales Accounting Credit Pre-Media Digital etc
- Provides training to other internal associates or 3rd party vendors on reporting processes
- Work closely with other catalog integrity team members and supervisor on key projects related to improving speed of processing and enforcing of rule sets
- Recommends solutions for routine process inefficiencies identified by management.
- Develops KPIs and owns reporting within leadership cycle
Hiring Salary Range: $50725k - $63038k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicants education experience knowledge skills and abilities geographic location as well as internal equity and alignment with market data.
Additional Information :
Perks/Benefits:
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans HSA Vision Dental and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- 401K match Life and AD&D Employee Assistance programs Group Legal & more
- Wellness program with access to onsite gym and basketball court for associates
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Take breaks or brainstorm in our game room with ping pong & foosball
- Casual Dress Code
The world is reading and Ingram Content Group (Ingram) connects people with content in all forms. Providing comprehensive services for publishers retailers libraries and educators Ingram makes these services seamless and accessible through technology innovation and creativity. With an expansive global network of offices and facilities Ingrams services include digital and physical book distribution print-on-demand and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC Ingram Publisher Services LLC Lightning Source LLC Ingram Library Services LLC Tennessee Book Company LLC Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age work related mental or physical disability veteran status sexual orientation gender identity or genetic information.
- EOE-Race/Gender/Veterans/Disabled
- We participate in EVerify.
- EEO Poster in English
- EEO Poster in Spanish
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
