LMS Administrator

CORE RESPONSIBILITIES AND TASKS:

The LMS Administrator is an individual contributor responsible for the day-to-day administration of the Learning Management System (LMS) and support of training programs. This role ensures the seamless delivery of learning content and provides data-driven insights through learning metrics and reporting. The LMS Administrator collaborates with their manager internal stakeholders vendors and facilitators to enhance the learner experience and support organizational development goals.

(1) LMS Administration:

• Manage LMS operations including course creation user enrollment content uploads and system configurations.
• Maintain data integrity user permissions and system integrations (e.g. HRIS SSO).
• Provide first-level support for LMS-related issues and escalate technical problems as needed.
• Conduct quality assurance checks on learning content and platform functionality.
• Support the deployment of eLearning assessments and job aids including setting due dates reminders and gamification elements.
• Support ongoing maintenance of LMS content through establishing and monitoring learner enrollment due dates completion statistics communications and settings.
• Conduct ongoing training library curation of resource guides/modules for LMS users and administrators.
• Create user guides/SOPs for end-users and subject matter experts.
• Monitor LMS usage and performance and identify necessary enhancements to optimize user experience and engagement.
• Support L&D Manager in strategic LMS vendor relationship (MindTickle OLC)
• Monitor and maintain internal helpdesk support resources and the PCG Perform: Learn mailbox to address troubleshoot and provide guidance for issues and requests submitted by end users and training administrators.

(2) Learning Platform Support:

• Work on different learning platforms as needed to support internal employees and extended enterprise needs (e.g. SharePoint Content Controller).
• Work with learning design team to upload and report out on activity in various learning platforms (e.g. Learning Records Store Sales Enablement Tools)
• Upload and share content with extended enterprise customers.

(3) Learning Metrics & Reporting:

• Track and analyze training completion learner engagement and feedback metrics.
• Create scheduled reporting and provide additional ad-hoc reporting as necessary including assisting supervisors in running reports and tracking development for their direct reports.
• Generate and distribute reports using tools such as Tableau Excel and HR Cloud.
• Maintain accurate records and support compliance with training requirements.
• Update and build project tracking boards in various platforms.

(4) Training Communications:

• Support and maintain learning and L&OD communication systems: Learning sites SharePoint pages Training Calendar and other applications.
• Develop and manage system generated notifications targeted to learners and immediate supervisors.
• Provide support through uploading and maintaining a repository of learning resources.
• Support the Manager of Learning Technology in all other duties as assigned.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys staff employees and business relationships.

POSITION REQUIREMENTS:

FORMAL EDUCATION:

Required:

• Bachelors Degree.

KNOWLEDGE & EXPERIENCE:

Required:

1. 1 years of experience in LMS administration training program support or analytics.
2. Strong organizational and multitasking abilities.
3. Excellent verbal and written communication skills.
4. Detail-oriented with a customer service mindset.
5. Ability to work independently and manage multiple priorities.

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Proficiency managing O365 platforms and tools (Sharepoint Outlook Excel)
• Proficiency in data analysis and reporting tools (Tableau OTBI)

Preferred:

• Familiarity with SCORM xAPI and eLearning standards.
• Experience with Learning systems such as MindTickle OLC etc

TRAVEL REQUIREMENTS:(TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

• 0-10%