Health Information Aide NurseLine Call Center Remote (MUST LIVE IN DENVER METROPOLITAN AREA)
Health Information Aide NurseLine Call Center Remote (MUST LIVE IN DENVER METROPOLITAN AREA)
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Job Description
We are here for lifes journey.
Where is your life journey taking you
Being the heartbeat of Denver means our heart reflects something bigger than ourselves something that connects us all:
Humanity in action Triumph in hardship Transformation in health.
Department
Nurse LineJob Summary
Wednesday-Saturday 5-hour shift start window 1600-1800
or
Tuesday Thursday Friday Saturday 5-hour shift - start window 1600-1800
Responsibilities
- Under close supervision serves customers by answering incoming calls utilizing Denver Health and Departmental policies/processes to resolve customer health information requests and directing calls to the appropriate area when necessary
- Provides assistance to Denver Health staff by collecting demographic medical complaint and key information required to facilitate appropriate patient care and call resolution
- Educates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources.
Essential Functions:
- Answers all calls in a courteous respectful and helpful manner utilizing interpretation services to facilitate customer communications; performs information lookups using all sources of data to provide rapid accurate call resolution. Fulfills internal and external customer requests by clarifying desired information utilizing Denver Health resources to complete transactions forwarding requests when appropriate. (20%)
- Determines requirements by working with customers; answers inquiries by clarifying desired information researching locating and providing information; taking action based on this information either to resolve the customers request or transfer appropriately. (15%)
- Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. (15%)
- Educates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources. (15%)
- Proficient in gathering verifying and updating demographic financial guarantor insurance and patient information for new and existing patients within the practice management/electronic health record and various Denver Health computer applications. (15%)
Education:
- High School Diploma or GED Required
Work Experience:
- 1-3 years Two years customer service or healthcare experience Required
Licenses:
None required
Knowledge Skills and Abilities:
- Familiar with a variety of healthcare concepts practices and procedures.
- Excellent customer focus/service people skills listening verbal and written communication problem solving and multitasking skills.
- Possess knowledge of PC applications (Explorer) healthcare applications and phone systems.
Shift
Varies (United States of America)Work Type
Regular (0.5 FTE)Salary
$20.00 - $26.96 / hrBenefits
Outstanding benefits including up to 27 paid days off per year immediate retirement plan employer contribution up to 9.5% and generous medical plans
Free RTD EcoPass (public transportation)
On-site employee fitness center and wellness classes
Childcare discount programs & exclusive perks on large brands travel and more
Tuition reimbursement & assistance
Education & development opportunities including career pathways and coaching
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
Our Values
Respect
Belonging
Accountability
Transparency
All job applicants for safety-sensitive positions must pass a pre-employment drug test once a conditional offer of employment has been made.
Denver Health is an integrated high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center a 555-bed acute care medical center Denvers 911 emergency medical response system 10 family health centers 19 school-based health centers Rocky Mountain Poison & Drug Safety a Public Health Institute an HMO and The Denver Health Foundation.
As Colorados primary and essential safety-net institution Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community focusing on hiring and purchasing locally as applicable serving as a pillar for community needs and caring for more than 185000 individuals and 67000 children a year.
Located near downtown Denver Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
Denver Health is an equal opportunity employer (EOE). We value the unique ideas talents and contributions reflective of the needs of our community.
Applicants will be considered until the position is filled.
Employment Type
Part-Time
