Client Escalations AMLKYC Officer Associate

Tempe, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgment to solve real-world challenges that impact our company customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box challenging the status quo and striving to be best-in-class. The Consumer and Community Banking Escalations Team is dedicated to investigating escalations related to Know Your Customer and Anti-Money Laundering risks posed by customers.

As a Case Officer within the Consumer and Community Banking team you will play a critical role in identifying assessing and mitigating risk to the firm by leading complex investigations providing expert guidance and ensuring thorough documentation and rationale for all decisions. You will promote continuous improvement in processes and controls while maintaining flexible adaptability to shifting priorities.

Job Responsibilities

Lead the review and resolution of highly complex escalations determining relationship outcomes based on advanced AML/KYC risk analysis.
Oversee and prioritize your case queue ensuring consistent adherence to SLAs regulatory requirements and internal standards.
Achieve and exceed production goals while maintaining exceptional quality and accuracy in all work products.
Make strategic recommendations on assigned tasks and drive implementation of process improvements across the department with minimal management oversight.
Manage and execute project tasks ensuring high standards of quality timeliness and impact on business objectives.
Proactively maintain expert-level knowledge of regulatory and role-specific requirements and champion the application of best practices and control standards across all assigned work.
Exercise independent judgment in decision-making for complex and ambiguous situations escalating only the most critical issues to management.
Mentor and provide guidance to junior team members fostering a culture of collaboration knowledge sharing and continuous development.

Required Qualifications Capabilities and Skills:

Extensive experience in the financial services industry with a strong background in controls audit quality assurance operational risk management or AML/KYC; or equivalent subject matter expertise in a relevant business function/operation.
Advanced problem solving critical thinking and analytical skills with a proven ability to resolve complex issues.
Proficient in Microsoft Office Suite (Word Excel PowerPoint) with demonstrated ability to leverage these tools for analysis and reporting.
Deep business acumen and comprehensive understanding of relevant regulations and their impact on business operations.
Exceptional written and verbal communication skills with the ability to present complex findings and recommendations in a clear actionable manner to diverse audiences.
Strong interpersonal networking and relationship-building skills with a track record of effective collaboration across teams and functions.
Demonstrated ability to work autonomously manage shifting and competing priorities and deliver results in a fast-paced high-pressure environment.
High level of independent decision-making and sound judgment in complex scenarios.

Preferred Qualifications Capabilities and Skills:

Advanced experience with JPMC internal systems and proficiency in multi-system processing and utilization.
Prior experience mentoring or training team members and driving process improvements within a risk or compliance function.

Required Experience:

DescriptionBring your expertise to JPMorgan Chase. As part of Risk Management and Compliance you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgment to solve r...

Description

Job Responsibilities

Lead the review and resolution of highly complex escalations determining relationship outcomes based on advanced AML/KYC risk analysis.
Oversee and prioritize your case queue ensuring consistent adherence to SLAs regulatory requirements and internal standards.
Achieve and exceed production goals while maintaining exceptional quality and accuracy in all work products.
Make strategic recommendations on assigned tasks and drive implementation of process improvements across the department with minimal management oversight.
Manage and execute project tasks ensuring high standards of quality timeliness and impact on business objectives.
Proactively maintain expert-level knowledge of regulatory and role-specific requirements and champion the application of best practices and control standards across all assigned work.
Exercise independent judgment in decision-making for complex and ambiguous situations escalating only the most critical issues to management.
Mentor and provide guidance to junior team members fostering a culture of collaboration knowledge sharing and continuous development.

Required Qualifications Capabilities and Skills:

Extensive experience in the financial services industry with a strong background in controls audit quality assurance operational risk management or AML/KYC; or equivalent subject matter expertise in a relevant business function/operation.
Advanced problem solving critical thinking and analytical skills with a proven ability to resolve complex issues.
Proficient in Microsoft Office Suite (Word Excel PowerPoint) with demonstrated ability to leverage these tools for analysis and reporting.
Deep business acumen and comprehensive understanding of relevant regulations and their impact on business operations.
Exceptional written and verbal communication skills with the ability to present complex findings and recommendations in a clear actionable manner to diverse audiences.
Strong interpersonal networking and relationship-building skills with a track record of effective collaboration across teams and functions.
Demonstrated ability to work autonomously manage shifting and competing priorities and deliver results in a fast-paced high-pressure environment.
High level of independent decision-making and sound judgment in complex scenarios.

Preferred Qualifications Capabilities and Skills:

Advanced experience with JPMC internal systems and proficiency in multi-system processing and utilization.
Prior experience mentoring or training team members and driving process improvements within a risk or compliance function.

Required Experience:

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

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About Company

JPMorganChase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more

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