Appointment Center Operator
Appointment Center Operator
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USD 23 - 27
1 Vacancy
Job Description
Who We Are:
SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive exceptional care. Patient-centered whole-person care. Our unique full scope team-based approach is what makes SAC Health the provider of choice for patients.
Top-Tier Patient Satisfaction Scores Largest Teaching Health Center FQHC 11 Locations offering 44 Specialties NCQA Patient-Centered Medical Home Level 3 Certified
Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - NHSC/Nurse Corps/Pediatric Specialty HPSA Scores: Primary: 17 Dental: 25 Mental: 20
What We Are Looking For
The Appointment Center Operator serves as a central link of communication between SAC Health patients medical staff and the public. Answers call in a high call volume environment. Responds to information and messaging requests for the entire SAC organization. The appointment center is a critical point of communication serving our patients our community and our staff. Excellent customer service is required. Makes appropriate decisions reasoning and problem-solving to address the messaging of providers related to patient care.
Schedule: Mon-Thur 7:00am-5:30pm Location: Brier Clinic San Bernardino CA
ESSENTIAL FUNCTIONS AND DELIVERABLES
- Manage and screen inbound calls to ensure effective and timely transfers to the appropriate department.
- Answer each call courteously providing the patient with a warm inviting call experience.
- Take messages when required and ensure messages are given to the appropriate contact.
- Communicate effectively and professionally with patients external contacts and staff members.
- Ability to work under pressure in a fast-paced environment while maintaining a professional calm and upbeat demeanor.
- Ability to communicate professionally clearly and effectively.
- Ability to use reasoning as it relates to incoming and outgoing calls to ensure the call is transferred appropriately to the correct department and the callers needs are taken care of.
- Maybe required to make outbound calls and appointment setting.
- Must be well organized and have a strong sense of urgency to complete calls.
- Ability to collaborate support and function in a teaching organization that builds coaches and embraces interns and residency programs. Must demonstrate a passion for the team and can consistently work with rotating doctors dentists residents and interns while continuously building a trusting safe patient-centered workplace.
- Manage inbound calls to ensure effective and timely resolution of customer issues.
- Ability to deescalate situations to ensure effective and timely resolution of customer issues.
- Other duties as assigned.
QUALIFICATIONS:
- Education: High school diploma or equivalent required. Medical terminology and additional studies in business are preferred.
- Licensure/Certification:
- Experience:1 years of experience in a Call Center/Appointment Center and/or in a front or back medical office preferred. As a requirement of this position you must receive EPIC certification for the module you have been hired into.
- Essential Technical/Motor Skills: Telephone skills and computer competency required. The ability to calculate figures and amounts such as discounts and percentages is required.
- Interpersonal Skills: Effectively communicate with all levels of personnel students and patients by phone in writing and in person. Must be able to read analyze and interpret procedures from various payer sources. Must possess basic writing skills.
- Essential Mental Abilities: Work independently with little supervision to set priorities and be accurate. Must be able to read analyze and interpret procedures from various payer sources. Ability to define problems collects data establish facts and draw valid conclusions.
- Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.
EEO: SAC Health is committed to fostering a diverse equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
Full Benefits Package
Industry Leading PTO Accrual (accrued per pay period) Sick Leave Paid Holidays Paid Jury Duty Bereavement SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) Retirement - up to 8% employer contribution Continuing Education and Learning Benefits Annual Mission Trip and much more!
Learn More About the Work We Do:
Employment Type
Full-Time
