Senior Director, Operations Management – Cloud-Native Transformation
Senior Director, Operations Management – Cloud-Native Transformation
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$ 187500 - 312500
1 Vacancy
Job Description
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What Well Bring:
At TransUnion we have a welcoming and energetic environment that encourages collaboration and innovation were consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities while discovering their genius.Come be a part of our team youll work with great people pioneering products and cutting-edge technology.
We are seeking a visionary and execution-focused leader to drive the modernization of our global operations practices as we transition from legacy infrastructure to a cloud-native AI-augmented continuous delivery model. This role will be instrumental in shaping our 2026 organizational structure upskilling talent and redefining how we manage incidents changes and root cause analysis in a platform-based world. This leader must be a master communicator capable of translating complex technical issues into clear actionable insights for C-level executives internal stakeholders andwhen neededour most strategic customers.
What Youll Bring:
10 years in Operations SRE or Infrastructure leadership roles with experience in both legacy and cloud-native environments.
Proven ability to lead during high-pressure incidents and communicate effectively with executive stakeholders.
Deep understanding of DevOps SRE ITIL and modern platform operations.
Experience with tools such as Remedy PagerDuty Splunk and a vision for transitioning to AI Ops.
Strong familiarity with container orchestration (e.g. Kubernetes) CI/CD pipelines and public cloud platforms (AWS Azure GCP).
Demonstrated success in organizational transformation including team design and talent development.
Wed Love to See
Experience in a publicly traded or regulated environment.
Ability to lead through influence in matrixed decentralized teams.
Strategic thinker with a bias for action accountability and continuous improvement.
Impact Youll Make:
Modernize Operations: Lead the transformation of incident response change management and RCA practices to support containerized services and continuous delivery in a public cloud environment.
Incident Leadership: Own the end-to-end lifecycle of major incidents ensuring timely triage resolution and delivery of preliminary RCAs within 1 business day.
Communication Excellence: Serve as the escalation point for executive-level communications during outages. Prepare and deliver clear business-aligned updates to internal and external C-level stakeholders.
AI-Driven Future: Partner with platform and data teams to evolve from traditional ITSM tools (e.g. Remedy) to an AI Ops platform anchored in a public cloud data lake.
Team Building & Upskilling: Shape the future-state org mentor existing talent and build a high-performing team aligned to our modernization goals.
KPI & SLA Governance: Collaborate with decentralized development teams to define and enforce enterprise-wide standards for KPIs SLAs and operational metrics.
Customer-Centric Mindset: Ensure operational practices support a consistent and reliable customer experience especially during high-impact events.
Cross-Functional Influence: Drive alignment across Dev Infra and Security teams to ensure accountability and clarity in ownership models.
##LI-KJ1
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.
Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates paid time off for non-exempt associates up to 12 paid holidays per year health benefits (including medical dental and vision plan options and health spending accounts) mental health support disability benefits up to 12 weeks of paid parental leave adoption assistance fertility planning coverage legal benefits long-term care insurance commuter benefits tuition reimbursement charity gift matching employee stock purchase plan 401(k) retirement savings with employer match and access to TransUnions Employee Resource Groups. Spousal domestic partner and other eligible dependent coverage is available on select health and welfare plans.
We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnions Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting
Pay Scale Information :
The U.S. base salary range for this position is $187500.00 - $312500 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion actual compensation is based on careful consideration of additional factors such as (but not limited to) an individuals education training work experience job-related skill set location and industry knowledge as well as the scope and responsibilities of the position and market considerations.Regular fulltime non-sales positions may be eligible to participate in TransUnions annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.TransUnions Internal Job Title:
Sr Director Infrastructure Engineering and ProvisioningRequired Experience:
Exec
Employment Type
Full-Time
