German Speakers in Malta Customer Support- Live Chat & Emails
German Speakers in Malta Customer Support- Live Chat & Emails
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Job Description
Job Title: German Customer Support Specialist Malta
Location: Hybrid Malta
Work Schedule: Full-time (40 hours per week)
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Shifts: 7:00 am 3:30 pm / 3:30 pm 12:00 am (rotational)
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Days off: 2 rotational days
Language Requirements:
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C2/Native German
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B2 English
Training: Onsite training provided
Role Overview:
We are seeking a German-speaking Customer Support Specialist to join our team in this role you will handle customer support via live chat and email ensuring a high-quality customer experience. You will also contribute to maintaining a safe and compliant online environment.
Key Responsibilities:
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Respond to customer inquiries via live chat and email in a timely and professional manner
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Provide clear accurate and helpful information to customers
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Moderate user-generated content to ensure compliance with company policies
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Identify and escalate potential risks such as fraud or policy violations
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Document interactions and resolutions accurately
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Collaborate with colleagues to continuously improve customer support processes
Requirements:
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Native or C2 level in German with excellent grammar
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Minimum B2 level in English
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Strong communication skills and attention to detail
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Ability to work in hybrid shifts including evenings and weekends
Additional Notes:
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Candidate must provide either a criminal record clearance or two references from previous employers upon arrival in Malta. Without this the hiring process will be put on hold or ended.
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Free company transport is provided with pick-up/drop-off points
Employment Type
Full Time
