Flight Centre Travel Group- Training Specialist (Parental Leave Coverage) Toronto, ON

Training Specialist Americas - Toronto ON

This is a parental leave coverage role with an expected end date of December 2026.

Flight Centre Travel Group (FCTG) is one of the worlds largest travel retailers and corporate travel managers. The company which is headquartered in Brisbane Australia has company-owned leisure and corporate travel business in 23 countries spanning Australia New Zealand the Americas Europe the United Kingdom South Africa the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to open up the world for those who want to see. Every day we give people all around the world the opportunity to experience something really amazing travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

An exciting opportunity has become available to join the Learning and Development Team as a Training Specialist this role youll play an integral part in executing and facilitating employee development programs within our Leisure Business across the Americas.

Youll deliver impactful onboarding and reboarding training support system and process rollouts and help develop a culture of continuous learning. This role is ideal for someone who thrives in dynamic environments enjoys working with people and is passionate about learning and development.

Key Responsibilities

Deliver engaging high-impact training programs to onboard and reboard Leisure Travel Consultants across the Americas

Facilitate sessions virtually in-person in small groups or 1:1 using adult learning best practices

Guide learners through key performance milestones and support knowledge retention through clear learning outcomes

Create revise and maintain training materials for various formats including instructor-led self-guided and virtual learning

Support training initiatives for product rollouts process updates and systems implementation

Partner with stakeholders to identify training needs and build targeted learning pathways

Evaluate training effectiveness using feedback performance data and learner outcomes

Manage logistics such as scheduling enrollment communication and venue coordination

Travel regularly across the U.S. Canada and occasionally internationally to support training delivery

Collaborate with global L&D peers to align content and ensure a consistent learner experience

Represent the L&D team as a culture-builder and advocate for employee development

Experience & Qualifications

Based in Canada with the ability to travel frequently to U.S. offices and internationally

Willing and able to travel regularly in support of training facilitation

Preferred Qualifications

At least 2 years of experience in a Flight Centre Travel Group (FCTG) role

Experience in adult learning training facilitation or instructional design

Work Perks! - Whats in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. Its also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking expertise and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you cant miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity Equity & Inclusion:Commitment to diversity equity and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity Gender Equity LGBTQ2IA Accessibility Environmental Justice) DEI education initiatives and equitable practices including regular equity assessments and inclusive recruitment protocols.
• A career not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising complemented by our Office Environmental Program LEED Gold-certified office spaces and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness ProgramsandEmployee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care dental and vision gender affirming care fertility care
• Insurance including life AD&D critical illness long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan Ability to purchase company stock on Australian Stock Exchange with partial company match subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Location Toronto ON

If this sounds like the opportunity you have been waiting for then APPLY NOW.

Have questions about this opportunity Reach out to our recruitment team at

For this position we anticipate offering an annual salary of $70000. Base salary is dependent on relevant factors including experience geographic location and job requirements.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
GBTA WINiT: DEI Leadership Pinnacle Award (2023)
CHHR: 5-Star DE&I Employer ()
Seramount FCTG Mexico : Member of the Global Inclusion Index ()
Newsweek: Americas Greatest Workplaces for Diversity (2024)