Customer Service Representative
Share
Job Location:
Williamsburg, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Get Set for Cumberlands!
Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth leadership and service.
CURRENT STUDENT or EMPLOYEE Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites.
We are seeking energetic and reliable professionals to join our team as Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers product issues so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
Available Date: Immediately
- Must possess good people skills ability to communicate honestly and with tact for students who may not qualify for admissions
- Outstanding telephone skills; polite friendly manner working with students
- Proficient in computer literacy and knowledgeable of Microsoft Office
- Must show initiative adaptability resourcefulness dependability and ability to take action
- Customer Service Experience.
- Excellent analytical communication and writing skills.
- Ability to work flexible schedule.
- Will require occasional weekend work
- Office hours and work times are based on student needs; including availability for students worldwide.
Key Duties and Responsibilities:
- Receive calls live chat and emails from students e.g. queries requests orders and complaints;
- Problem solve and resolve issues
- Resolve issues
Benefits
Yes
Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a
life-more-abundant.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
University of the Cumberlands is an institution of regional distinction that offers undergraduate degrees in every major field of study as well as several pre-professional, graduate, and doctoral programs. With a total enrollment of more than 20,000 students, Cumberlands is the larges ... View more
