Guest Relations Host

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Job Summary/Goals: The Guest Relation Hosts (GRHs) are Employee Experience Ambassadors committed to providing a superior customer and employee experience. GRHs are the face of our Workplace and client Property team; they are expected to deliver a 5-star hotelier style service and experience to all customers clients and employees. The Guest Relation Host team is a client / hospitality service orientated function responsible for services including but not limited to hospitality and events management reception and visitor management pantry management meeting room management and client suite services.

Duties and Responsibilities

Professional well-groomed and well-trained staff available to meet greet and guide colleagues and clients to the respective meeting location. Visitor and client experience shall be professional warm and genuine
Ensure all meeting rooms are kept clean tidy are ready for use ensure highest level of cleaning standards. Pre- checks to be conducted before every meeting including equipment and AV/ VC checks
Set up and reset of internal and external meeting rooms training rooms or conference rooms. Manage rooms to be set up appropriately according to individual booking and equipment requests. Rooms should be reset as appropriate in line with daily booking schedules
Issue Resolution- resolve simple AV/ VC collaboration tools or other meeting and conference room related equipment issues
Support and manage the meeting room booking system which includes booking all forward and same day reservations cancellations and / or amendments to bookings as per client requests (site depending) ensuring frequent communication with end user on their booking
Manage catering requests AV or VC room equipment any special requirements etc liaise with FM team/ catering/ security/ any other vendors as appropriate to ensure all requests are fulfilled accordingly
Ensure meeting room booking system is up to date- details for rooms are correct assist with any booking inquiries and liaise with supporting teams if necessary
Manage meeting room inventory checks
PUBLIC
All meeting rooms consumables including F&B should be refilled and reset after each meeting where appropriate
Obtain all external attendee names of visitors and prepare a daily visitor arrival list for the next working day
Encourage and nudge appropriate booking behavior and provide utilization reporting including block booking no shows etc
Conduct regular visual checks on meeting room usage (vacant or in use) to support ad hoc analysis of bookings vs utilization
Hospitality and Events Management
Manage and follow up on the event set up / run down on the respective floor ensuring everything is in order including technology assistance and all teams involved are prepped for required activities
Assist with coordination of events: supervise the set-up / dismantling of event venues perform risk assessments. Liaise with necessary teams (security housekeeping etc) as necessary to ensure a consistent level of service

Always deliver 5* customer service with a professional and presentable appearance
Meet and greet all staff customers and visitors professionally and cheerfully
Ensure reception desks waiting areas and internal meeting rooms are maintained to highest standards of tidiness and cleanliness as outlined in any operational KPIs
Serve as an information source for staff and customers- assist and advise with any inquiries on building facilities meeting room locations special events surrounding amenities as appropriate
Be approachable and interact with guests and members of staff of all levels in a professional and friendly manner
Manage all visitor categories in line with security protocol
Inform hosts of the arrival of their guests or escort to host/ meeting room (in line with security practices)
Monitor waiting areas to ensure visitors are collected/attended to in a timely fashion interacting as appropriate
Issue and control visitor security passes; Liaise and interact with security to guarantee a safe working environment for all visitors and staff
Proactive premises inspections proactively raise work orders for surrounding areas to report any maintenance issues cleanliness issues or system faults where necessary
To be customer focused at all times by being visible at the reception desks and developing relationships with staff and customers
Skills/Competencies

Strong problem-solving skills with the ability to react quickly and decisively when faced with a problem or issue
Strong team player with a commitment to support their colleagues
Ability to work under pressure and to tight deadlines
Exceptionally organized and skilled in multi-tasking with outstanding time management skills
High level of grooming standards
Proven track record of achievement

Experience

Fluent in the English language written and oral
You are passionate about people providing them with great experiences. A natural people person with exceptional Customer Service skills and attuned to customer needs
Excellent verbal and written communication skills with the ability to communicate professionally and effectively
Proficient skills in Microsoft Office Suite (Excel Work PowerPoint Visio Outlook Teams SharePoint and Access)
Previous Hospitality/ Reception experience is preferred- minimum 3 years
High attention to detail

Qualifications

Knowledge of real estate facilities soft services hospitality services preferred

Strong communication and presentation skills

Computer proficiency with MS Office (Word Excel PowerPoint) ability to learn PC and web-based applications

Strong customer service skills and professionalism; Strong team-player

Self-motivated energy individual that likes challenges and thrives in a fast-paced environment

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Accepting applications on an ongoing basis until candidate identified.