Guest Relations Host

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves: This position serves as an Employee Experience Ambassador delivering 5-star hospitality service as the face of the Workplace and client Property team. The role encompasses comprehensive hospitality and events management reception and visitor services meeting room coordination and client suite services while maintaining the highest standards of customer experience and professional presentation in a fast-paced environment.

Your day-to-day tasks will include:

Meeting greeting and guiding colleagues and clients professionally while managing visitor experience and security protocols

Ensuring meeting rooms are clean tidy and ready for use with pre-meeting equipment and AV/VC checks before every booking

Setting up and resetting internal and external meeting rooms training rooms and conference rooms according to individual booking requirements

Managing the meeting room booking system including reservations cancellations amendments and frequent communication with end users

Coordinating catering requests AV/VC equipment and special requirements while liaising with FM teams vendors and security as needed

Resolving simple AV/VC collaboration tools and meeting room equipment issues while conducting regular utilization checks

Managing hospitality and events including setup breakdown risk assessments and coordination with security and housekeeping teams

Maintaining reception desks waiting areas and meeting rooms to highest standards while serving as an information source for staff and visitors

Conducting proactive premises inspections and raising work orders for maintenance cleanliness or system fault issues

Desired experience and technical skills:

Requirements:

Fluent in English language with excellent written and oral communication skills Exceptional customer service skills with natural people person abilities and attention to customer needs

Proficient skills in Microsoft Office Suite (Excel Word PowerPoint Visio Outlook Teams SharePoint Access)

Strong problem-solving skills with ability to react quickly and decisively when faced with issues

Exceptionally organized with outstanding multi-tasking and time management skills

High level of grooming standards and professional presentation

Ability to work under pressure and meet tight deadlines while maintaining 5-star service standards

Strong team player with commitment to support colleagues

Preferred:

Minimum 3 years of hospitality or reception experience

Knowledge of real estate facilities soft services and hospitality services

Previous experience with meeting room management and event coordination

Background in visitor management and security protocol implementation

Experience with booking systems and utilization reporting

Self-motivated high-energy individual who thrives in fast-paced challenging environments

Estimated compensation for this position:

58000..00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

On-site New York NY

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive g...