Kitchen Administrator Protea Hotel by Marriott OR Tambo Airport
Kitchen Administrator Protea Hotel by Marriott OR Tambo Airport
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY
Enter and retrieve information contained in computer databases using a keyboard mouse or trackball to update records files reservations and answer inquiries from guests. Transmit information or documents using a computer mail or facsimile machine. Operate standard office equipment other than computers. Prepare letters memos and other documents using word processing spreadsheet database or presentation software. Handle incoming and outgoing mail including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records reports documents etc. Compile copy sort and file records of office activities business transactions and other activities. Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
CRITICAL TASKS
Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Address guests service needs in a professional positive and timely manner.
- Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP MYSTIQUE) to resolve issues delight and build trust.
- Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
- Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Assist other employees to ensure proper coverage and prompt guest service.
Communication
- Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
- Speak to guests and co-workers using clear appropriate and professional language.
- Prepare and review written documents (e.g. daily logs business letters memoranda reports) including proofreading and editing written information to ensure accuracy and completeness.
- Talk with and listen to other employees to effectively exchange information.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.
Physical Tasks
- Enter and locate work-related information using computers and/or point of sale systems.
- Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.
Documentation/Reporting
- Create and maintain computer- and paper-based filing and organization systems for records reports documents etc.
Computers/Software
- Transmit information or documents using a computer.
- Enter and retrieve information contained in computer databases using a keyboard mouse or trackball to update records files reservation and answer inquiries from guests.
- Prepare letters memos and other documents using word processing spreadsheet database or presentation software.
Office Equipment
- Transmit information or documents using mail or facsimile machine.
- Operate standard office equipment other than computers such as telephone typewriter fax photocopier calculator and electronic peripherals.
Analytical Skills
- Computer Skills
- Learning
Interpersonal Skills
- Interpersonal Skills
- Team Work
- Customer Service Orientation
- Diversity Relations
Communications
- Telephone Etiquette Skills
- English Language Proficiency
- Communication
- Writing
- Listening
- Applied Reading
Personal Attributes
- Integrity
- Dependability
- Positive Demeanor
- Presentation
- Initiative
- Stress Tolerance
- Adaptability/Flexibility
Organization
- Detail Orientation
- Multi-Tasking
- Time Management
- Planning and Organizing
General Administration
- Typing
Computer Software
- Microsoft Office
Education
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required
Required Experience:
Unclear Seniority
Employment Type
Full-Time
