Key Account Management Senior Manager

Were looking for a detail-orientedSenior Managerto oversee the entire Key Account Management team overseeing E-commerce operations across online marketplaces and platforms. The E-commerce Lead will drive sales growth (GMV) build strong brand partnerships and ensure smooth store operations while managing and developing a high-performing team.

What You Will Do

Business Growth & Strategy

• Drive growth and expansion for subsidiaries and brand partners by providing strategic support and operational guidance.
• Develop and execute store management strategies across Shopee TikTok Shop Lazada and other relevant E-commerce channels.
• Lead and manage overall E-commerce sales activities ensuring revenue growth profitability and market competitiveness.
• Identify new business opportunities build partnerships and negotiate with key stakeholders to expand market presence.

Key Account & Store Operations

• Manage end-to-end store operations: traffic conversion campaign execution fulfillment and customer ratings.
• Collaborate with brand partners on marketing plans trade investments and joint business planning.
• Ensure alignment between brand expectations and execution on online platforms.

Team Leadership

• Lead mentor and develop the Key Account Management team to deliver business targets.
• Define team KPIs monitor performance and provide direction and coaching.
• Foster a high-performance culture and cross-team collaboration.

Cross-Functional Collaboration

• Work closely with Marketing Logistics Supply Chain and Customer Support teams to optimize campaigns and overall operations.
• Coordinate budgets forecast sales and prepare regular performance reports for senior management.

Data & Market Intelligence

• Monitor and analyze E-commerce performance metrics leveraging insights to improve strategies.
• Stay updated with industry trends platform updates and emerging E-commerce technologies to ensure a competitive edge.

Who You Are

• A recognized university degree.
• Proficiency in Vietnamese & English.
• At least 5 years of experience in E-commerce with 2 years in a leadership role (e.g. KAM Lead E-commerce Lead Commercial Lead).
• Proven experience in e-commerce operations store management and online sales strategy.
• Strong knowledge of Shopee TikTok Shop and other key e-commerce platforms.
• Excellent sales and business development skills with the ability to build and maintain strong relationships with partners and stakeholders
• Data-driven mindset with the ability to analyze performance metrics and implement improvements accordingly.
• Strong leadership and communication skills with experience in managing teams and working cross-functionally.

Why Youll Love It

• Competitive Salary
• Performance Review (2 times per year)
• Performance Bonus (1 time per year from 0.5-month to 3-month salary amount)
• Annual Leave: 15 days and other leave types
• Quarterly Annual MVP Awards
• Private Health Insurance
• MacBook to be provided
• Good chance to explore new trends in the digital market
• Opportunity to learn and work with the most advanced advertising technology platforms
• Work in a professional active international and dynamic environment

Required Experience:

Senior Manager