Network Voice Engineer L2
Network Voice Engineer L2
Posted on :
03-10-2025
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1 Vacancy
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Job Description
Job Title:Senior Technical Support Engineer- Network Voice Engineer
Certification :
- CCNA Voice/CCNP Collaboration
- Microsoft Teams Voice Certification
- Avaya Genesys or other VoIP certifications
- ITIL Foundation
Experience:6 to 8 years
Education:Bachelors degree in computer science Telecommunications or related field.
Responsibilities:
- Deploy and configureCisco Unified Communications Manager (CUCM) Unity Connection UCCX CUBE and SIP trunking.
- Implementvoice gateways dial plans QoS policies and session border controllers (SBCs).
- IntegrateMicrosoft Teams Zoom Phone or other cloud-based telephony solutions.
- Troubleshooting & Support (L2/L3):
- Resolvecall routing issues codec mismatches latency jitter and packet lossin VoIP networks.
- DebugSIP H.323 MGCP and RTP/RTCP protocolsusing Wireshark SIPp or other tools.
- ProvideL2 escalation supportfor voice-related incidents and outages.
- Monitoring & Optimization:
- Monitorvoice quality metrics (MOS Jitter Latency)using tools likeSolarWinds Cisco Prime or IR Prognosis.
- OptimizeQoS policiesfor voice traffic prioritization.
- Performcapacity planning and upgradesfor VoIP infrastructure.
- Security & Compliance:
- Implementvoice security measures (TLS SRTP firewall policies for VoIP).
- Ensure compliance withPCI-DSS HIPAA or other regulatory standards(if applicable).
- Collaboration & Documentation:
- Work withnetwork security and cloud teamsfor cross-functional projects.
- Maintainnetwork diagrams SOPs and change management records.
- Provide 24/7 network and security support as required.
Mandatory:
- Cisco UC Suite (CUCM CUC UCCX CUBE IMP)
- SIP H.323 MGCP RTP/RTCP protocols
- Voice Gateway Configuration (ISDN PRI FXO/FXS SIP Trunking)
- QoS for Voice (DSCP LLQ AutoQoS)
- Experience with Cisco Jabber Webex and MRA deployments.
- Troubleshooting with Wireshark RTMT etc.
- Session Border Controllers (AudioCodes Oracle SBC Cisco CUBE)
- Basic Networking (VLANs Routing Firewall ACLs for VoIP)
- Strong understanding of network infrastructure design and troubleshooting.
- Excellent communication skills in English (both verbal and written).
- Ability to work efficiently in a team-oriented environment with high self-motivation.
- A customer-focused mindset with strong delivery service ethics.
- Good understanding of Monitoring tools such as SolarWinds Manage Engine Ops Manager Zabbix etc.
- Willingness to work in a 24/7 support window.
- Good understanding of the ITSM processes.
Employment Type
Full-Time
Key Skills
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