Enterprise Customer Success Manager
Enterprise Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a dynamic and experiencedCustomer Success Manager to lead strategic relationships with some of our largest and fastest-growing this role you will be the trusted advisor to our customers driving the adoption and success of Sendbirds products by aligning our capabilities with their most critical business goals. Youll play a pivotal role in delivering exceptional customer experiences while solving complex challenges across diverse organizational environments.
This role requires in office attendance 3 days/week.
Who You Are
- You have a proven track record of driving business outcomes for complex and rapidly scaling organizations.
- Youre a clear and confident communicator adept at aligning KPIs across a wide range of stakeholders both within customer organizations and internally across teams at Sendbird.
- You thrive in ambiguity and dont back down from complex problems often finding creative and innovative solutions.
- Youre naturally curious tech-savvy and quickly learning new tools and technologies.
What Youll Do
- Manage a portfolio of high-value strategic accounts and lead customers through the full lifecycle from onboarding and adoption to expansion and advocacy.
- Build and execute Customer Success Plans that tie Sendbirds products to measurable business outcomes for each account.
- Act as a strategic advisor to customers identifying opportunities for deeper product adoption and new use cases that drive value.
- Partner closely with Sales Engineering Product and Support teams to advocate for customer needs solve challenges and ensure seamless product delivery and adoption.
- Proactively identify risks and roadblocks and drive swift cross-functional alignment to resolve issues before they escalate.
- Conduct regular on-site and virtual meetings with both operational and executive stakeholders to strengthen relationships and reinforce Sendbirds strategic value.
- Collaborate with a high-performing global Customer Success team sharing insights best practices and contributing to team-wide initiatives that enhance our approach.
What You Bring
- 5 years of experience in Customer Success or a strategic customer-facing role preferably within SaaS or tech-focused environments.
- Proven ability to manage business-critical KPIs and translate technical solutions into business value for a range of stakeholders from developers to C-level executives.
- Exceptional problem-solving skills with a customer-first mindset and the ability to navigate complex technical and organizational landscapes with diplomacy and professionalism.
- Strong organizational and time-management skills especially when working with cross-functional and globally distributed teams.
- A self-starter attitude with the drive to contribute beyond your role bringing fresh ideas leading initiatives and elevating team culture.
Our US benefits include (but are not limited to)
- 20 days PTO 13 paid US company holidays 7 sick days 1 volunteer day plus 2 rest/rejuvenation days and birthday day off
- Company subsidized medical dental vision insurance (100% for the employee 80% for dependents)
- Flexible Spending Accounts or Health Savings Accounts depending on your selected health insurance plan
- Equity program
- 401K program
- Parental leave
- Life and disability insurance
- Be Your Best Self: An annual stipend of $3500 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments gym memberships books fitness classes mental health services and massages
Pay Transparency
For cash compensation we set standard ranges for all roles based on function level and geographic location. To determine our ranges we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $13500 - $165000 OTE with a 90/10 split. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including but not limited to skill sets experience and training licensure and certifications and other business and organizational needs which may cause your specific offer to vary from the amount listed above.
Required Experience:
Manager
Employment Type
Full Time
