Program Manager, Content Experience
Program Manager, Content Experience
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Job Description
Were looking for a hybrid thinkera strategic content leader with UX intuition and digital-first instincts. As Program Manager Content Experience youll lead content strategy and experience design for a suite of customer enablement platforms and websites. This role blends editorial excellence user-centered thinking and web experience management to deliver cohesive on-brand and high-performing content ecosystems across our digital touchpoints.
This is not a traditional content creation role. Its a unique blend of content strategy leadership experience planning and user-centric thinking that ensures customers find value clarity and continuity in every interaction. Youll be instrumental in shaping how we structure information present enablement content and build intuitive elegant digital experiences for our customers.
What Youll Do
Content Strategy & Messaging
- Lead the development of content strategy frameworks that span customer messaging information architecture technical and long-form customer enablement content.
- Define and evolve content governance voice tone and taxonomy across multiple properties and user journeys.
- Partner with technical subject matter experts teams to create high-value thought leadership and educational content that drives customer adoption.
UX & Experience Design Partnership
- Participate in and influence front-end experience design decisions with a content-first approach that prioritizes accessibility clarity and user value.
- Collaborate closely with UX designers product managers marketers community management and developers to define the content layer of web experiences from wireframes to final builds.
- Help shape navigation labeling microcopy and contextual content with a focus on findability and user empowerment.
Web Experience Management
- Own the strategic planning and execution of digital content for a portfolio of customer enablement platforms.
- Maintain consistency in voice brand standards and information structure across global websites.
- Work as partner to platform administrators to create user-first solutions.
- Manage and triage update requests on your suite of webpages & platforms.
Content Operations & Optimization
- Establish scalable processes for content planning creation publishing and maintenance.
- Use data UX research and analytics to assess performance and inform continuous content improvement.
- Drive experimentation and A/B testing to refine messaging page structures and digital flows for conversion and engagement.
What Were Looking For
Must-Haves
- 3 years of experience in UX writing or digital content leadership ideally in B2B SaaS or enterprise environments.
- Proven ability to lead cross-functional programs that bring together content design and product perspectives.
- Deep expertise in structuring and scaling digital contenttaxonomies IA tagging editorial workflows CMS management.
- Solid understanding of UX design principles and human-centered content planning.
- Experience crafting content for multiple formats: UI microcopy marketing landing pages longform thought leadership product messaging.
- Strong grasp of modern web technologies and digital platforms (HTML/CSS familiarity a plus but not required).
- Analytical mindset: able to leverage data to drive decisions and present insights to stakeholders.
- Excellent written and verbal communication skills; a confident presenter and cross-functional collaborator.
Nice-to-Haves
- Familiarity with enterprise CMS platforms wireframing apps and community platforms.
- Knowledge of SEO best practices personalization and content optimization tools.
- Passion for new content technologies AI-enabled content or content automation.
- Experience with technical training learning management systems and digital learning paradigms.
- You Are
- A systems thinker who sees how each piece of content ladders up to a broader user experience.
- Highly collaborative but independently drivenyou can own strategy while keeping multiple teams aligned.
- Passionate about language clarity and digital design.
- Adaptable and curious ready to experiment and iterate based on insight and feedback.
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge skills experience market conditions and locations as well as reflect SailPoints differing products industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary for US-based employees will be in this range from (min-mid-max USD):
$101300 - $144700 - $188100Base salaries for employees based in other locations are competitive for the employees home location.
Benefits Overview
1. Health and wellness coverage: Medical dental and vision insurance
2. Disability coverage: Short-term and long-term disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees spouses and children
5. Flexible spending accounts for health care and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance Critical Illness Accident Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr Suite 100 Austin TX 78726 to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.
Required Experience:
Manager
Employment Type
Full-Time
