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Position Location

Remote Type

Office Location (if not fully remote):

Job Description

Loan Officer Assistant

About the Opportunity:

Are you a highly organized customer-focused individual with experience in mortgage lending Do you excel at managing a fast-paced pipeline and delivering exceptional support

We are seeking a proactive and skilled Loan Officer Assistant (LOA) to become the backbone of our successful Loan Officers business. You will be instrumental in preparing loan files ensuring compliance managing communication with clients and partners and facilitating smooth timely closings. If you thrive in a dynamic sales-oriented environment and are ready to make a direct contribution to our growth this is the perfect role for you!

What Youll Do: Key Responsibilities

As a Loan Officer Assistant you will manage the administrative and pre-processing functions allowing the Loan Officer to focus on sales. Your responsibilities include:

• Package Preparation: Collect all necessary documentation and information from customers to build a complete and organized loan package.

• Pre-Qualification: Utilize Automated Underwriting Systems (AUS) to pre-qualify customers quickly and accurately.

• Quality Control: Review loan files for initial completeness and accuracy proactively following up on missing documents and addressing any initial conditions.

• Vendor Coordination: Coordinate critical steps such as opening escrow accounts ordering inspections and appraisals and determining necessary insurance coverage.

• Customer Service Excellence: Serve as a primary point of contact for general inquiries providing prompt and clear answers regarding mortgage policies and procedures.

• Stay current on market trends loan products and industry regulations.

What Youll Bring: Required Qualifications:

• 1 years of related professional experience with a minimum of 1 year in mortgage lending or related sales experience.

• Demonstrated experience in retail loan origination support.

• Proven ability to work effectively in a fast-paced high-volume environment.

• Proficiency in utilizing Encompass loan origination software.

• Strong experience managing relationships with internal and external partners (Realtors Title etc.).

• Solid knowledge of mortgage lending processes procedures and regulations.

• Familiarity with various loan programs including Conventional FHA VA and USDA.

• A strong understanding of mortgage terminology (escrow taxes insurance closing documents).

• Exceptional organizational skills attention to detail and a focus on producing accurate work.

Candidates will have the option of working full-time in the office or adhering to a hybrid model as agreed upon with management.

Fairway Home Mortgage founded in 1996 is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.

Our culture promotes innovation growth and collaboration offering exciting career paths and professional development. Whether youre starting out or advancing your career Fairway is a place where your skills and ambitions can thrive.

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Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings.

We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now do not hesitate to contact the Careers Team at . We can answer any questions and keep you updated on future opportunities.

Important Notice to Job Seekers! Weve been made aware of fraudulent messages falsely claiming to be from Fairway recruiters including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. Were working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message please do not click any links and notify us.