Clinic Case Coordinator Psychiatric Services
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Job Location:
Saint Paul, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
* Two years experience in a behavioral health care setting.
* Developmental Pediatrics experience preferred.
* Knowledge and understanding of behavioral health diagnoses critical thinking skills and psychosocial assessment skills.
* Knowledge of hospital and community resources.
* Computer knowledge and ability to effectively utilize and document patient information in the electronic medical record.
* Knowledge of medical/behavioral health terminology.
* Demonstrated customer service and organizational skills.
* Effective listening skills.
* Ability to show empathy.
* Understand cultural norms related to mental health issues.
* Knowledge of psychiatric medications.
* Knowledge of insurance requirements.
* Ability to interact with various cultures served by Childrens in a culturally competent manner.
The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates we carefully consider a wide range of factors including but not limited to market indicators for the specific role the skills education training credentials and experience of the candidate internal equity and organizational needs.
In addition to your salary this position may be eligible for medical dental vision retirement and other fringe benefits. Positions that require night weekend or on-call work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment drug screen background investigation and compliance with the U.S. Government Form I-9 Employment Eligibility Verification.
Childrens Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race color creed sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.
About Childrens Minnesota
Childrens Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children from before birth through young adulthood. An independent and not-for-profit system since 1924 Childrens Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals nine primary care clinics multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region Childrens Minnesota is regularly ranked by U.S. News & World Report as a top childrens hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit .
Childrens Minnesota is proud to be recognized by Modern Healthcare as one of 2023s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy care delivery and promoting diversity equity and inclusion in their organizations and the industry.
Position Summary
The Clinic Case Coordinator works closely with the clinicians to assist patients with their non-medical needs related to admission and discharge planning and coordination of outpatient treatment. The role would interface with parents referring clinicians and community partners to concordant communication to and from the clinic clinical team. The role would assist with issues related to admission and discharge planning and communicate with other provider groups for follow up or step down care. The role reports to the department manager and works closely with the clinical team. The role works both independently and in conjunction with the clinician team to address complex patient needs in the outpatient clinic and inpatient unit.
Responsibilities:
- Referral management
- Manages patient phone calls and resolves their concerns and communicates with/refers as appropriate. Potential phone calls with referring parties as well
- Completion of prescreen (Intake) form to determine level of care
- Educates patients and their families to help them understand what services are available and how these would benefit their childs unique developmental and/or behavioral needs
- Scheduling Intake with appropriate therapist and/or bridging provider
- Assesses patients needs and uses critical thinking and problem-solving skills to help patients and their families access resources at Childrens or in the community
- Triage with clinical teams as needed to determine appropriate level of care
- Resource navigation for external and/or internal services
- Potential wait list management
This role will be primarily based in St. Paul and will support our partial hospitalization in Roseville as well.
Required Experience:
IC
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
