IT Support Help Desk Technician Lakeland, FL or Tampa, FL (Full-Time)
IT Support Help Desk Technician Lakeland, FL or Tampa, FL (Full-Time)
Posted on :
03-10-2025
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Job Description
IT Support Help Desk Technician - Lakeland FL or Tampa FL (Full-Time)
(THF) Thomas Howell Ferguson P.A. CPAs is a growing regional Top 200 public accounting firm with an ever-expanding reach. Since our inception THF has grown to approximately 150 team members providing clients with a full range of traditional accounting auditing and tax services complemented by comprehensive consulting and advisory resources.
Our CPAs are members of the American Institute of Certified Public Accountants (AICPA) and the Florida Institute of Certified Public Accountants (FICPA) in addition to several other key industry-related associations. THF received the Best of Accounting Client Satisfaction Award in 2024 from addition THF has received other awards from prestigious publications such as Inside Public Accounting AM Best and Forbes.
About the Role:
We are seeking a motivated and customer-focused IT Support Help Desk Technician to join our growing firm and support our team members in Central Florida in our Lakeland OR Tampa office. This is an exciting opportunity for someone who enjoys problem-solving helping others and contributing to a collaborative IT team.
In this role you will provide technical support to employees and contractors across multiple office and remote locations while also serving as the onsite resource for our Tampa Lakeland and Dade City offices. Responsibilities include diagnosing and resolving hardware/software issues setting up equipment and ensuring timely responses to support requests.
The ideal preferred candidate will have experience with creating dashboards in Microsoft Power BI. This skill allows for maximum contribution beyond the day-to-day support by helping the firm build meaningful data visualizations and reports for leadership and department teams.
This role reports directly to the IT Manager and work with other IT team members across other office locations in Tallahassee and Panama City. The person in this role will play a key role in ensuring smooth day-to-day firmwide operations while also contributing to data-driven insights for the firm.
*The hourly rate for this position will be between $20.00 - $25.00/per hour based on experience.
Qualifications:
- Education and Experience: Bachelors or Associates Degree in IT Computer Science or related field; OR 1-2 years of IT support/help desk experience in a corporate environment.
- Technical Skills:
- Proficiency with Windows operating systems.
- Experience with Microsoft 365 and remote desktop tools.
- Basic networking knowledge (TCP/IP DNS VPN).
- Experience with Power BI for creating reports and dashboards.
- Soft Skills:
- Excellent written and verbal communication skills.
- Strong problem-solving and troubleshooting abilities.
- Customer-service mindset with the ability to stay calm under pressure.
- Ability to work independently and as part of a team.
Preferred Skills:
- Certifications: CompTIA A Microsoft Certified IT Professional (MCITP) or similar certifications.
- Experience with Remote Support: Supporting users in multiple locations including remote users across different time zones.
Key Responsibilities:
- Provide Technical Support: Respond to help desk requests via phone email or ticketing system ensuring timely and efficient resolution of issues related to hardware software and networking.
- Troubleshoot IT Issues: Diagnose and resolve technical problems including connectivity issues printer malfunctions system errors and software configuration issues.
- Install & Configure Equipment: Set up workstations laptops printers and other peripherals for new hires and existing staff.
- User Account Management: Create modify and deactivate user accounts in Entra Active Directory Office 365 and other firm systems.
- Software Support: Assist users with software installations updates and basic troubleshooting of applications such as Microsoft Office accounting software and client VPNs.
- Power BI Dashboard: Build maintain and improve Power BI dashboards to provide clear actionable insights for internal teams.
- Documentation: Maintain accurate records in the help desk ticketing system and contribute to internal knowledge base materials.
- Security Awareness: Promote safe IT practices by educating staff on phishing password management and data security.
- Inventory Management: Track hardware and software inventory ensuring equipment is properly maintained updated and documented.
- Collaborate with IT Team: Work closely with the IT team to escalate complex issues and implement technology upgrades or improvements.
Work Environment:
- Primary Location: Candidate may choose Tampa or Lakeland as home office base. Travel to the other location (Tampa or Lakeland) and travel to Dade City one to two times per month.
- Schedule: Standard business hours with occasional extended availability during tax deadlines.
- Travel: Within Tampa/Lakeland area; reliable transportation required (mileage and travel time reimbursed).
- Team Culture: Candidate will be in Central Florida while being part of a larger IT team across multiple cities. We use technology to keep an open line of communication work collaboratively and support others. Regular meetings firm forums and company events foster strong connections and a sense of community across all offices.
This is an in-person working at the office role in either our Lakeland OR Tampa office. Youll find that between our regular team meetings firm forum and participation in office-wide events we are committed to staying connected as a team.
*We are looking to fill the IT Support Help Desk Technician role immediately.*
Employee Benefits
- A competitive annual salary and compensation package
- Flexible full-time hours
- PTO
- Eight (8) paid holidays each year
- Parental Leave
- Health insurance through Blue Cross Blue Shield (firm covers 100% of employee coverage)
- Dental insurance for employee (100% employer-paid)
- Optional vision insurance
- Life short-term and long-term disability insurance (100% employer paid)
- 401(k) retirement matching (up to 4%) and profit-sharing plan
- Team and social activities for employees
- A workplace culture that supports collaboration teamwork financial stability and professional growth
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More About the Firm & the Tampa Office:
(THF) Thomas Howell Ferguson P.A. CPAs is headquartered in Tallahassee FL with additional office locations in the following markets: Lakeland Dade City and Panama City FL. Our Tampa office is conveniently located in the heart of downtown making it a great location for coffee Cafecito or lunch meetings with clients.
THF has grown to over 150 employees across all of our markets providing our clients with a full range of superior services in traditional accounting auditing and tax services and comprehensive consulting and advisory services. We have maintained the high-quality control standards of a national firm and combined those attributes with the heart and personal touch points of a regional firm to ensure we make an impact in everything we do.
Learn more about THF by visiting: this is the opportunity youve been looking for we encourage you to apply!
*To apply please submit your resume cover letter and salary requirements to the advertised job posting. Please also include contact information for at least three professional and/or community references. If you have any questions about this employment opportunity please reach out directly to LaQuisha Persak Corporate Recruiter by email at .
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We are ADA compliant and an E-verify employer. If you prefer to submit your resume by mail please use the following address: PO Box 14569 Tallahassee FL 32317.
EOE ADA E-Verify Employer
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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