Primary Location:

Mary and Elizabeth - UMC

Address:

1850 Bluegrass Ave Louisville KY 40215

Shift:

First Shift (United States of America)

Job Description Summary:

Along with the Medical Directory the Laboratory Director is responsible for the technical fiscal and administrative operation and the proper performance of all procedures in the clinical and anatomical laboratories. Primary responsibilities include: the development and maintenance of all laboratory policies procedures and quality control practices; the oversight of the management and supervision of laboratory technical and clerical staff; the development and administration of the laboratory budget and the maintenance of good physician and inter-departmental relations. The CAP CDC CLIA FACHT FDA JCAHO and HCFA. Work is performed with latitude for the exercise of initiative and independent judgment within established policies. The Laboratory Director shall perform all assigned work supporting and following the mission of laboratory and organization. The Laboratory Director shall exhibit the values of the organization including respect trust personal responsibility learning and continuous improvement collaboration and teamwork and constancy of purpose.

Job Description:

1. Ensures that direct reports complete compliance and documentation requirements in a timely manner.
2. Completes and submits all evaluations by due date.
3. Completes all education licensure and certification requirements for self and ensures that staff are completed by due date as well.
4. Performs and supports all Leadership Development Initiatives: Rounds effectively and consistently on all staff monthly. Practices AIDET and ensures compliance with staff. Performs performance discussions with all direct reports at least every six months. Completes and submits to HR all 30 and 90 day meeting documentation for new hires. Prepares in advance accountability packet to round with VP.
5. Supports Laboratory and Hospital Management and uses the concept of managing up these people and positions to staff. Is prepared and accessible for Senior Rounding in Department.
6. Ensures that accreditation and compliance standards are met for all sections.
7. Reviews investigates and responds to all monthly management reports.
8. Supports and meets the goals of the Hospital Laboratory and University.
9. Ensures that all laboratory functions are consistent with Hospital Compliance guidelines. Maintains laboratory CDM including CTSs Revenue Codes Insurance Codes and Pricing. Reviews daily audit trails and resolves any discrepancies. Ensures that all questionable test orders are reviewed for medical necessity and appropriateness.
10. Monitors trends and reports all Quality Improvement indicators and Focus Studies timely. Recommends and implements improvements necessary to achieve operational goals and to improve patient outcomes. Monitors quality control and proficiency testing for section supervised.
11. Supports and participates in Nursing and Medical Staff committees as needed. Active participation and engagement are required.
12. Monitors internal and external customer service data and trends. Provides direction to staff on issues that impact patient care satisfaction and customer service. Develops section strategies to improve customer service.
13. Develops monitors and meets budget expectations for assigned cost centers. Documents any variance. Develops annual capital and operating budget for section supervised. Identifies opportunities for and implements operational efficiencies to save cost for organization.
14. Monitors employee satisfaction. Develops section strategies to improve employee satisfaction.
15. Oversees that payroll and the documentation of attendance and tardiness is done to HR Standards.
16. Creates a culture of teamwork. Establishes and leads effective work groups and teams.
17. Communicates to staff consistently.
18. Provides oversight to all procedures within the department as defined in the Procedure Manuals. Reviews manuals annually revises procedures as necessary.
19. Monitors staffing to ensure appropriate levels and skill mix while meeting productivity targets.
20. Identifies opportunities for and implements operational efficiencies.
21. Consistently and proactively rounds on all shifts to enhance customer experience. Routinely provides service recovery interventions at the point of service.
22. Demonstrates expertise in all area of responsibility and stays up-to-date with key trends and opportunities particularly in area of responsibility.
23. Assists VP of Operations and all other Executive staff and Directors on achieving goals and projects.
24. Use organization perspectives and methods to execute business strategies improve operations and performance and optimize roles and responsibilities.
25. Lead the implementation of strategy business initiatives and organizational and cultural changes for laboratory services supporting a multi-campus health organization. Exemplifying change leadership stakeholder and employee engagement.
26. Lead technology adoption focusing on the people issues associated with technology implementations specifically ERP (SAP and Oracle) CIS CRM and Industry specific and customer systems.
27. Work to drive faster adoption higher ultimate utilization and greater proficiency of the changes that impact employees and clinical partners in the organization. Work closely with all levels of the organization to build relationships influence and negotiate. Provide the leadership necessary to maintain a motivated productive and competent team achieving organizational goals.
28. Other duties as assigned.
III. University of Louisville Hospital Core Expectations

Collaboration & Teamwork: works cooperatively and collaboratively with others toward the accomplishment of shared goals.

Valuing Diversity: recognizing and embracing the unique talents and contributions of others.

Service Orientation: desire to serve and focus ones efforts on discovering and meeting the needs of internal and external customers.

Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.

Organizational Alignment: ability to align people processes and organizational structure with UMCs strategic direction.

Developing Others: views people their knowledge and capabilities as assets and provides opportunities that allow employees to continuously learn and develop.

Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.

Integrity: conducts business with honesty and professional ethics. Seeks to achieve results in the best interest of the organization. Models and reinforces ethical behavior in self and others.

Additional Responsibilities:

Demonstrates a commitment to service organization values and professionalism through appropriate conduct and demeanor at all times.

Adheres to and exhibits our core values:

*Integrity: Moral wholeness soundness uprightness honesty and sincerity as a basis of trustworthiness.

*Excellence: Outstanding achievement merit virtue; continually surpassing standards to achieve/maintain quality.

Maintains confidentiality and protects sensitive data at all times.

Adheres to organizational and department specific safety standards and guidelines.

Works collaboratively and supports efforts of team members.

Demonstrates exceptional customer service and interacts effectively with physicians patients residents visitors staff and the broader health care community.

Skills Knowledge or Abilities critical to this role:
Must be able to work under time pressure and work rapidly.

Language Ability:

Must be able to communicate effectively in both verbal and written formats.

Reasoning Ability:
Ability to break down problems or tasks; scanning ones own knowledge and experience to identify causes and consequences of events
Computer Skills:
Laboratory and Hospital LIS Microsoft Word Excel and PowerPoint

Additional Job Description:

Education / Accreditation / Licensure (required & preferred):

• BS or BA degree in Clinical Laboratory Science or related area; qualified as a Medical Technologist under CLIA MBA or MHA preferred.
• MT (ASCP) NCA MT MT (AMT) HEW or equivalent preferred.

Experience (required and preferred):

• Seven years of laboratory experience and five years of leadership experience required.

Work Environment/Job Activities

TRAVEL

DEGREE OF FREQUENCY

Local

High-over 60%

Moderate-31-60%

Light-0-30%

N/A

National

High-over 60%

Moderate-31-60%

Light-0-30%

N/A

PHYSICAL ACTIVITIES/EQUIPMENT USAGE

(Please note the percentage of time the activity or equipment is used as part of the job.

Activities

HIGH

Over 60%

MODERATE

31-60%

LIGHT

0-30%

NONE

0%

Sitting

Standing

Bending

Walking

Driving

Dexterity

Vision

Hearing

Lifting (20 lbs.)

Repetitive Motions

Equipment

Computer

Telephone

FAX

Scanner

Copier

Other physical activity or equipment usage if moderate or high (please explain):

Disclaimers

• Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.

Acknowledgement

I have read and received a copy of this job description.

Employees Signature/Date