Window Server Support Engineer
Window Server Support Engineer
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$ 75000 - 85000
1 Vacancy
Job Description
A bit about Lyra
Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees name and culture that have made them successful. As a platform of Evergreen Services Group we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
Lyra Technology Group is looking for a full-time Senior Windows Server Support Engineer to join the team at one of our operating companies LK Technologies located in Cincinnati OH. The Windows Server Support Engineer will assist clients with IT Support Services Virtual Servers Applications Maintenance Configurations and Migrations.
A bit about LK TECH
LK TECH is one of the leading outsourced IT services company in the greater Cincinnati region. They specialize in providing IT cybersecurity and cloud services tailored to meet the unique needs of small businesses entrepreneurs schools and non-profit organizations. Partnering with LK Tech allows business leaders to focus on growth knowing their IT infrastructure is secure and optimized.
Your work as the Senior Windows Server Support Engineer includes several components:
Create and maintain comprehensive documentation as it relates to server and network topology equipment and configuration(s).
Provide Infrastructure services in all areas needed: storage networking Operating System network security directory services server virtualization using system backup and restore system and network monitoring application installation and configuration
Troubleshoot end-user issues for assigned clients on a daily basis.
Identify diagnose and resolve network problems including network connectivity traffic utilization etc. using available network tools in a timely fashion.
Interface with third-party vendors as a liaison between client and vendor
Work on all assigned tickets and projects as needed until they are complete.
Communicate all necessary tasks with the client in order to schedule their completion at a time that is most convenient for them.
Oversee successful management of client expectations when targets cannot be met.
Configure test and maintain LAN equipment and services including switches routers firewalls and VPN.
Create and maintain SOPs for tasks that are performed by you daily monthly quarterly and annually.
Participate in after-hours upgrades troubleshooting and/or on-call availability as needed.
Assist with the annual budget by conducting high-level planning meetings with your Pod clients.
Provide advice as needed with client purchases of hardware and software.
Create request and present technical specifications and requirements for purchasing of new servers and networking equipment via quote procedure.
Complete all expected training and ensure that certifications are maintained as necessary.
Communicate escalated issues to the department head as necessary.
Business awareness: specific knowledge of each customer and how IT relates to their business.
Responsible for entering time in ConnectWise on a daily basis prior to the end of the workday.
Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.
Our ideal Senior Windows Server Support Engineer has the following qualifications:
5 yrs MSP experience
Knowledge of IT applications processes software and equipment.
Knowledge of Server Operating Systems.
Experience with and understanding of routers and firewalls.
Understanding the relationship between switches hubs patch panels and connecting nodes to a network.
Understanding of DNS services.
Working Knowledge of Non-Cisco Firewall Technologies - SonicWALL Linksys NetGear.
Hands-on experience with Wired and Wireless networking PC and server virtualization VMWare and Hyper-V.
Shows solid understanding of and ability to configure TCP/IP and troubleshoot Internet connectivity.
Achieves and maintains multiple certifications at a high skill level. The following certifications are preferred: MCSA CCNA Network.
The targeted compensation for this role is $75000-$85000 per year and will operate out of the Cincinnati OH office. If joining a team-oriented company in the tech space sounds appealing to you lets have a conversation.
Employment Type
Full-Time
