Senior Compensation Administrator
Senior Compensation Administrator
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Job Description
Career Opportunity
Role Title
Senior Compensation AdministratorPurpose of role
The Senior Compensation Administrator is accountable for the timely oversight and commission payments to our US and Canadian distributors. The Senior Compensation Administrator provides customer service at established service levels to the various distribution channels by accurately answering questions and/or resolving compensation inquiries.Job Description
Key Responsibilities
- Respond to and ensure efficient & accurate resolution to daily telephone and email inquiries pertaining to compensation issues meeting established service level standards
- Research and investigate issues recommend solutions test and support implementation. Subject matter expert responsible for key projects business analysis and enhancement oversight
- Handle escalation resolution with minimal or no supervision
- Train and coach team members maintain procedural documents make and implement recommendations for process improvements with appropriate authorizations and in accordance with applicable laws regulations and Foresters policies
- Daily and ad hoc reporting for management internal and external customers including but not limited to Quality Review production and SLA metrics and producer commission reports
- Assist in production work efforts on Compensation team
- Process commission adjustments or corrections as needed
- Provide customer service support through our dedicated 1-800 line. Phone support required on schedule and rotational basis
Key Qualifications
- Education (minimum required): Post Secondary or equivalent field experience
- Experience (minimum required): Minimum 3-5 years in the financial services industry
- Advanced written and verbal communication skills to effectively communicate with internal and external customers and resolve escalations
- Self-starter with demonstrated ability to prioritize own work and work of others
- Results driven with strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail
- Decisive with good judgment/decision-making skills to act effectively in resolving compensation issues
- Requires highly developed and creative problem solving and analytical skills ability to recognize and address discrepancies anomalies inconsistencies and long-term implications of decisions and actions
- Knowledge of producer and up-line commission structures for both Canada and the US
- Ability to learn quickly and leverage new technologies
- Ability to work within the hours of Insurance Operations (8:00am 8:00 pm)
- Must be available to work statutory holidays to support our US customers
- Must be willing to work extended hours evenings and weekends during peak periods as required to meet SLAs
#LI-Hybrid
Equal Opportunity Employment and Inclusion at Foresters Financial we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion Diversity and Equity (IDE) as a core strategic objective for building strong innovative teams in which all our employees can show up wholly and authentically as themselves.
Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process please email in advance of your appointment.
Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.
Required Experience:
Senior IC
Employment Type
Full-Time
