Software Solution Advisor
Software Solution Advisor
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$ 70000 - 90000
1 Vacancy
Job Description
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
The Renewal Sales organization is a critical part of the Command Center Software Sales organization at Motorola Solutions. Our mission is to secure a continuous revenue stream by ensuring the timely and successful renewal of contracts and subscriptions. We are dedicated to maximizing customer lifetime value by tracking upcoming renewals and proactively engaging with clients. We are driven by data-centric insights utilizing CRM and analytics tools to forecast renewals identify upsell and cross-sell opportunities and contribute to the companys overall growth and profitability.
Job Description
This is a unique opportunity to work in close collaboration with several different MSI departments in the Public Safety space including Sales Partner/Channels Product Customer Success and Finance teams. The Solution Advisor develops streamlines and executes the customer renewal process by working with these internal stakeholders. Additionally the Solution Advisor ensures that all customer contracts (direct and through partners) are tracked forecasted quoted pursued closed and processed accurately and timely. The ideal candidate will bring excellent customer service have the highest standards of accuracy and precision be detail-oriented and have business partnering skills.
The Solution Advisor would work closely with the Emergency Call Handling business at MSI. If you want to join a growing business thrive on juggling multiple tasks and are obsessive about attention to detail this may be the job for you!
Responsibilities include but are not limited to:
Develop implement and streamline a renewal motion that allows for the timely execution of the subscription and service contract
Develop and maintain a renewal opportunity pipeline
Track forecast and drive software sales renewals in collaboration with the Sales teams and end customers
Identify upsell and cross-sell opportunities as renewal contracts are created to drive additional revenue
Engage with Go-to-Market teams to understand new subscription offers and synergies with existing product lines
Work with internal tools like Configure Price Quote and Quote to Service Contract to develop pricing proposals for customer renewals
Identify consolidate and co-term separate contracts where appropriate
Work with Sales and Channel Partners to identify and resolve any missing or incorrect contract information
Ensure CRM data integrity including accurate opportunity information customer contract details & documentation
Responsible for creating and updating customer renewal opportunities in Salesforce
Analyze data and support the executive management team by providing renewal metrics including but not limited to Net Retention Gross Retention Churn etc.
Provide support as needed in weekly renewal meetings
Provide excellent customer service throughout the order process
Continually evaluating processes and looking for opportunities to improve & find efficiencies
Qualifications:
High School Diploma or equivalent Bachelors Degree preferred
5 years of experience in contracts/sales/presales/support experience handling a high volume of contracts preferred
Proficient Microsoft Excel / Google Sheets skills including PivotTables and VLOOKUPs
Excellent written and verbal communication skills
Ability to articulate and sell enterprise software solutions
Excellent customer service and problem-resolution skills
Highly organized and resourceful with exceptional time management skills
Exceptional work ethic team mentality positive attitude highly driven self-motivated
Demonstrated ability to consistently work within fixed timeframes and provide accurate/high-quality deliverables
Strong decision-making problem-solving and analytical skills
Ability to continually qualify the strength and viability of opportunities throughout a dynamic sales process
Familiar with CRM (Customer Relationship Management) upkeep management forecasting and maintenance of sales pipeline activities
Travel anticipated to be 10-20%
Target Base Salary Range: $70000 -$90000 USD
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.
#LI-MM1
Basic Requirements
- High School Diploma or equivalent
- 5 years of contract management sales presales and/or sales support experience
Travel Requirements
Under 25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur :
Incentive Bonus Plans
Medical Dental Visionbenefits
401K with Company Match
10 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
